Fail to login to Tidal from Roon

maxim · October 27, 2018, 9:34pm

get “bad password” message

Tidal own app works normally, I am in good standing

What’s going on with Tidal?

ged_hickman1 · October 28, 2018, 5:34pm

Have you tried restarting your roon core? This sometimes works.

noris · October 28, 2018, 6:13pm

Thanks for contacting support, I’d be happy to assist here. Are you able to login on TIDAL’s website using the same credentials? As @ged_hickman1 suggests, rebooting your Core and all networking gear would be a good first troubleshooting step. I would also try to “disable” and then “re-enable” TIDAL from Roon Settings -> Services page:

Please let me know if this helps.

Thanks,
Noris