Failed Backup Restore on New Server Computer (ref#087SER)

What’s happening?

· Something else

How can we help?

· None of the above

Other options

· Other

Describe the issue

Having issues with restoring a backup to a new computer (server); yes, I've signed out of the old computer. I also tried to sign into my old computer (signing off of the new computer) and restore the backup. In both cases I see a quick screen showing 3% complete for about 1/2 second and then shows it failed. Just FYI - I know I can only sign into one machine since I've only got one lifetime account. Please help me to restore my backup to the new computer. Also, know the backup was stored on the old computer and is still available on it.

Describe your network setup

I have a wired network which consists of Ubiquiti Dream Machine router, and Ubiquiti 48 port switch. Also, have a Synology NAS. I also use Apple iCloud storage at times.

Hi @David_Olchewsky,

We’re happy to help. However, we need to know which machine is which in this server migration.

We can see a Mac Mini running MacOS 12, and another Mac Mini running MacOS 15.

Are these the old RoonServer and new RoonServer respectively?

Assuming the latter Mac Mini is your new RoonServer, we do see one Backup failure logged. When you attempt to restore, the drive hosting the Backup is unavailable to RoonServer.

Where is the Backup located that you’re using to restore?

If you’ve just installed RoonServer on the new machine for the first time, then Sequoia’s permissions might be interfering here. I’d navigate to the MacOS Firewall by searching in System Settings and make sure that RoonServer has basic permissions. I’d similarly ensure in Privacy & Security → Local Network that RoonServer has local network access.

If this Backup is hosted in iCloud, then try downloading it to the machine’s local storage instead.