Failed to connect to Tidal

Support
1

Core Machine (Operating system/System info/Roon build number)

MacBook Pro (13-inch, 2019, Four Thunderbolt 3 ports)
Catalina 10.15.5

Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)

Wireless connected to cable modem to internet
DLINK COVR 2202

Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)
Macbook Pro internal speaker

Description Of Issue

When I connect to Tidal, I can login Tidal, and redirect back to Room Apps, but nothing happen. It still show disconnected.

2

I have the same issue

3

I gave the same issue. Please advise.

4

I too have the same issue. Need a solution - seems to be a common issue

5

Same issue

6

I solve it using a pc for the login with tidal, with phone or tablet didn’t work.

7

Hi everyone,

Our team resolved an issue that was briefly affecting the ability to connect to streaming services. This should be resolved now, though. Please give it a try and let us know if things are working for you! You have our apologies for the trouble.

9
  1. 4 hrs isn’t brief
  2. isn’t this the core function of the product so why did it take 4 hrs to resolve?
10

I was unable to login to Tidal or Qobuz using their apps for the past hour or so. I think there was a larger disruption beyond the Rooniverse.

11

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