Failed to initialize audio device error with Dutch & Dutch speakers on Nucleus setup (ref#JBELT2)

[lukaszmazur (Luke)]

What best describes your playback issue?

· Music doesn't start when I press "Play"

What type of Zone is affected by this problem?

· *Network Zones* are affected.

Is the affected network Zone connected with Ethernet or WiFi?

· Ethernet

Does the issue affect all file formats?

· The issue affects *multiple/all* file formats.

Does the issue happen with local library music, streaming service music, or both?

· *Both streaming and local* *library* music are affected.

Do you encounter any playback errors with the "System Output" Zone?

· The System Output has *no problem*, it's only my other Zone.

How is the affected Zone connected to your RoonServer machine?

· Network - Ethernet

Which network audio protocol is the Zone using with Roon?

· RoonReady

Does the device show up at all in Roon Settings -> Audio?

· Yes, it shows up there, but it isn't Enabled

Does the "Enable" button unlock the Zone?

· I pressed Enable, but the Zone remains disabled

Does the device play audio from another source when using the same connection?

· The device has no problems with another audio source

Have you checked that Roon is whitelisted in any firewalls?

· I've checked the firewall and the issue remains

If the device has multiple output options, do the other options work as expected?

· Only one output type is affected while the other output type works as expected

Is the device using the latest firmware as per the manufacturer?

· Firmware is up-to-date but the issue remains

What are the make and model of the affected audio device(s) and the connection type?

· nucleus router switch dutchdutch connect etherna

Describe the issue

Hi, for over a month I’ve been having trouble getting my setup to work — which previously always worked fine. I’m using Roon + Nucleus + Dutch & Dutch speakers. When I try to play a track, I get the message: “Failed to initialize audio device.”
I’ve tried various things like restarts and updates, but unfortunately nothing helped.
I also tried reaching out to Roon Chat and Dutch & Dutch support, but no one responded.
I would really appreciate some help.

Thanks,
Luke

Describe your network setup

router and switch

[vadim]

Hello @lukaszmazur,

Thank you for reaching out to Roon Support.

We attempted to activate diagnostics on your NUC device, but unfortunately, it hasn’t sent any data to our servers or has been seen in the last few days. This make me wonder if there is a hardware issue at play.

Could you please try accessing the device’s configuration page by following the steps outlined in this article?

If you’re unable to connect, we recommend attaching an HDMI cable to the Nucleus’s HDMI output. This should display a status screen containing diagnostic details such as the IP address, build information, and server status, take a picture and attach it here.

Kind regards,
Vadim