Failed to load device state (status: 0). Please refresh

Roon Core Machine

Nucleus+

Networking Gear & Setup Details

Fritzbox 7590
Ethernet, no VPN

Connected Audio Devices

USB Dac (connected from Nuclues+), SPL Direktor MK2
Naim Uniti Atom
KEF LS 2 Wireless

Number of Tracks in Library

53,000

Description of Issue

After a week of absence, while the Nucleus+ was on (standby or whatever), the server was not recognized by the Roon remotes. I performed a resetnetwork, and the Nucleus+ was initially recognized and ran again (everything was fine in the Roon OS Web Interface). Later however, the issue came back, and the roon os web interface says (after about 2 mins), "Failed to load device state (status: 0). Please refresh. Over the last 18 hours, refresh has just brought back the message above.

The nucleus+ was bought at a dealer, about 1 year and 3 or 4 months ago.

Help!

Hi @xoph,

Thanks for writing in! If you’re not able to see anything when connecting the Nucleus to a monitor via HDMI, its likely a sign of hardware failure. I’ll follow up via private message with next steps. :+1:

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