Failure to upgrade and connect

[Rick_Godfrey]

Core Machine (Operating system/System info/Roon build number)
Nucleus +

Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)
NAS connected by ethernet
Mac connected by ethernet.
iPad connected by WiFi.

Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)

Description Of Issue
Hello from Sunny Australia.

We received an update note and activated it. The screen then reverted to the attached note.

I obviously do not want to deactivate the Nucleus. When I click the back button it reverts to the attached screen

We then go around in a loop.
I have rebooted the Nucleus/NAS/MAC and tried all the other devices. Nothing works.
Please help.

[Geoff_Coupe]

@Rick_Godfrey

I obviously do not want to deactivate the Nucleus.

Well, I know it seems counter-intuitive, but click that button anyway to Unauthorize your Nucleus. You’ll find that will get you up and running again.

[dylan (Dylan Caudill)]

Hi @Rick_Godfrey,

If you click Unauthorize here it should get you where you need to be. If you have any problems please let us know!

[Rick_Godfrey]

Thank you for the quick response. My engineers brain found it difficult to follow the logic but it worked!!!