I wanted to show my appreciation for the Roon team and their excellent customer support.
After struggling with a new laptop during the trial period, a laptop that eventually became nothing more than a paperweight, I was offered an extension of my trial, and any questions and concerns that I had were completely resolved.
This is a group that clearly enjoys what they do and respects and cares about their customers immensely.
The quality of the software speaks for itself, but after having to interact with support on an issue completely unrelated to the application or its performance has me completely convinced that this is a solid organization that truly strives to be excellent.
Thank you! I’m a new, loyal customer. Keep up the great work!