@Philip_Thomas and @Fran_Garcia ----- Thank you both for your continued feedback and more importantly, thank you for your patience. Both are very appreciated!
Moving forward, I would like to enable diagnostics on your accounts so our techs can try to get a better sense as to what could be possible causing this behavior you’re experiencing. What this action will do is the next time the application is active on your core machines a diagnostics report containing a set of Roon logs will automatically be generated/uploaded to our servers.
However, before I do this may I very kindly ask you for the following:
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Please take note of the time when you notice this behavior next.
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If you have not already provided it, please briefly describe your setup using this link as a guide.
Many thanks!
-Eric