Roon version 1.5 (build 323) stable (64 bit)
Mac Mini late 2014 2.6Ghz i5
Approximately 7,000 songs
I had been using a Seagate 1TB Portable External Hard Drive connected via USB for my storage but I was having performance issues with my Mac so I decided to move storage to the internal hard drive. I followed the process in the FAQ. I disabled all old storage folders that contained the files that were being relocated, I copied the files to the new location on my internal hard drive and I add the folder(s) that contain the copied files.
Roon appeared to have added to files back but they won’t play. If I View File Info it shows path to the new file location but the file won’t play and Roon skips through files and eventually says “go find something to play.”
Thanks for contacting support, to get a better idea of what can be going wrong here can I please ask you to do/provide the following?
• A screenshot of what the file path looks like for a track now the content has been moved to the internal drive
• Try to do a “Force Rescan” on the new folder location. You can do this by navigating to Settings -> Storage pressing the 3-dot drop down menu and pressing Force Rescan. Please verify if the problem still occurs after doing so
• If the problem still occurs, can you please try to temporarily “Disable” the watched folder (located in the same menu as Force Rescan) and then re-enable it and see if the issue still persists
After you have tried the above please let me know your results and we can continue forward from there.