I have put updates for the QNAP and Asustor NAS (which have been sent to QNAP App Center / Asustor App Central) on the roononnas.org website, for manual installation as long as they are not officially published.
It should fix the recurring authorization prompt after NAS reboot, introduced in Roon Server build 571.
Update #1 (30th June 2020):
Roon Server for ASUSTOR has been published to the ASUSTOR App Central.
Update #2 (10th July 2020):
Roon Server for QNAP has been published to the QNAP App Center.
Please update the Roon Server app from the corresponding App Stores to resolve the issue of having to reauthorise Roon Server after every reboot.
Thank you Christopher, just a question … with 571 the scheduled backup fail (Authentican failure), do you think it could be related with the same issue you have fixed (QNAP TVS-882)? Best regards. Stefano.
I have not noticed any issues with scheduled backups here and and see no connection to the recurrent Roon authentication prompt.
My scheduled backup had been done properly last night. (TVS-473e & TVS-471)
Thank you for the answer, I noticed this beaviour 3 days ago just after the update to 571 and again today (backup scheduled every 3 days). Every evening I switch off the NAS … if I ask to execute the Job manually, the process start with no issue … Next time I will copy the error message but more or less it reports an authentication problem
Did you update the QNAP Roon Server App on TS-253be to 2020-06-19 as well?
It also looks like, your database destination for the backups is located within the database directory (Path in screenshot: RoonServer -> RoonServer -> Backup -> RoonBackups). It’d advice to use a dedicated folder (e.g. its own shared folder) for the backup).
Hi, I have installed the fix released from Christopher to solve the request of login at every boot af the Nas and, since then, the backup has failed no more. I can tell you if it is a side effect or what else but that"s it…
The issue happened after I switched my Roon Server from Synology 1515+ to 3617xs, and the Server software (all the remotes as well) was updated to build 571 when I start using new Roon Server. BTW, I did install 3617xs server with the new Synology spk you released on June 24.
So I’m not sure if it is caused by software updating or server switching but assume is the software (build 571) as the issue is quite similar with the other users mentioned here.
The symptom now is every time after the NAS is powered on, I need to login to my Roon account via the remote and unauthorize the Roon server before it really start working. Appreciate your further look into this. If needed I’ll open a separate thread in #support.
Hi Christopher, unfortunately the update does not work for me. My remote prompts me to connect to the Roon server on my NAS. After providing the required credentials, I’m prompted to unauthorize my NAS. Seems like my remote tries to set up a core of its own. This issue started to occur since the last firmware update of my QNAP NAS.
Click “Unauthorize” (bzw. im deutschen “Deautorisieren”) and you should be back authorised (I know, this might seem paradoxic).
The Roonlabs servers, think your core is authorized, but the device actually is not authorized as the authorization was not saved properly. So you need to click unauthorize button in order to authorize it again.
And this time (as you have performed the qpkg-update of RoonServer) it should be saved correctly and it won’t reoccur.
Thank you for your quick reply. I have followed your advice. Now I can connect to the server with Roon remote on iPhone. However there is still an issue with my Roon remote on Mac. With Roon remote on Mac, I can connect to the Roon server exactly once. When I quit Roon remote on Mac and try to restart it, it won’t restart but fail on trying to do so. After restarting the Roon server, my Roon remote on Mac will again connect once and fail on the second and every next try.