Fix for recurring authorization prompt

I have put updates for the QNAP and Asustor NAS (which have been sent to QNAP App Center / Asustor App Central) on the website, for manual installation as long as they are not officially published.
It should fix the recurring authorization prompt after NAS reboot, introduced in Roon Server build 571.

Update #1 (30th June 2020):
Roon Server for ASUSTOR has been published to the ASUSTOR App Central.

Update #2 (10th July 2020):
Roon Server for QNAP has been published to the QNAP App Center.

Please update the Roon Server app from the corresponding App Stores to resolve the issue of having to reauthorise Roon Server after every reboot.

1.7 update problems with Roon Server on QNAP
Authorization problem, new today
After the 1.7-571 update, cannot connect devices to ROON core on QNAP NAS
I’m constantly having to sign back in to streaming service
Can't connect roon core
Roon not staying signed in (QNAP Core)
Issue when rebooting QNAP
Duplicate authorized, please deauthorize
Constant failure to play using Tidal Service or log into Roonlabs
Since update problems with Roon (QNAP Core)
Qobuz long time to load + metadata issues
QNAP - Unauthorized
Remotes can't connect to core
Problems with Roon/Tidal
After last update Roon forgets it's core and wants to register newly
Update to version 571, log in the Roon Software and unauthorised every time
Remotes won't connect to Qnap Roon Core
Roon Control buttons
Roon needs always needs sign in
Problems with connecting to roon after change of NAS
QNAP Core not recognising new music
Login + Unauthorization everytime after reboot since the last update 571
Just selected "Update" from my ROON interface on my iPad and now my system wont work. It keeps asking me to login and unauthorize my Core
QNAP Core Authorization Notice
Multiple authorization messages
QNAP reauthorization of Core notice on reboot
Searching for Roon Core
Roon has lost credentials since update (QNAP)
Authorization Problems since middle of June (QNAP)
Cannot logon tomorrow Core
I have to register with Roon every time (QNAP)
Login every time when starting Roon and unauthorize core
QNAP authorization issue
Remotes won't connect to Core
Remotes won't connect to Core
Roon Core Connection Lost
QNAP authorization issue
Daily login required
Can’t connect to core

Works great!! Thanks for the quick fix.

Thank you Christopher, just a question … with 571 the scheduled backup fail (Authentican failure), do you think it could be related with the same issue you have fixed (QNAP TVS-882)? Best regards. Stefano.

Hi @Stefano_Aldini,
I have not noticed any issues with scheduled backups here and and see no connection to the recurrent Roon authentication prompt.
My scheduled backup had been done properly last night. (TVS-473e & TVS-471)

Is it consistent if you stop/start Roon Server again?

Thank you for the answer, I noticed this beaviour 3 days ago just after the update to 571 and again today (backup scheduled every 3 days). Every evening I switch off the NAS … if I ask to execute the Job manually, the process start with no issue … Next time I will copy the error message but more or less it reports an authentication problem
Best regards

Thank you Christopher! Installed (manually) witout a flaw.

i just got the same message on my qnap 253be core

i also noticed roon was logged out at that point
and i needed to login to roon again
this happend twice since the last 571 build (automatic log off)


Hi @goat,
Did you update the QNAP Roon Server App on TS-253be to 2020-06-19 as well?
It also looks like, your database destination for the backups is located within the database directory (Path in screenshot: RoonServer -> RoonServer -> Backup -> RoonBackups). It’d advice to use a dedicated folder (e.g. its own shared folder) for the backup).

Here is an example of my backup folder:

1 Like

@crieke i just updated manually to the latest version on QNAP

and thanks for pointing out the backup location
i’ll change this as well

Hi, I have installed the fix released from Christopher to solve the request of login at every boot af the Nas and, since then, the backup has failed no more. I can tell you if it is a side effect or what else but that"s it…

Can = can’t…

@crieke Hi Christopher, I got the same recurring authorization prompt problem with my system. Are you going to issue a quick fix for Synology NAS as well? Thanks!

My system,
Roon Server Build 571
NAS: DS3617xs running DSM 6.1.7

Hi @Jeff_Zhang,
I did not notice the issue on my Synology so far.
I have released a new Synology spk for testing a few days ago, which also includes the changes I made for QNAP and ASUSTOR.

Hi @crieke ,

Thanks for reply.

The issue happened after I switched my Roon Server from Synology 1515+ to 3617xs, and the Server software (all the remotes as well) was updated to build 571 when I start using new Roon Server. BTW, I did install 3617xs server with the new Synology spk you released on June 24.

So I’m not sure if it is caused by software updating or server switching but assume is the software (build 571) as the issue is quite similar with the other users mentioned here.

The symptom now is every time after the NAS is powered on, I need to login to my Roon account via the remote and unauthorize the Roon server before it really start working. Appreciate your further look into this. If needed I’ll open a separate thread in #support.

Thanks again!

Hi Christopher, unfortunately the update does not work for me. My remote prompts me to connect to the Roon server on my NAS. After providing the required credentials, I’m prompted to unauthorize my NAS. Seems like my remote tries to set up a core of its own. This issue started to occur since the last firmware update of my QNAP NAS.

My system:
QNAP TVS-473e, Firmware:
Roon-Server Version 1.7 (build 571)
Roon remotes on Mac OS and iPhone

I would be very grateful for any help.


Hi @Wolfgang_Jekeli,
Click “Unauthorize” (bzw. im deutschen “Deautorisieren”) and you should be back authorised (I know, this might seem paradoxic).
The Roonlabs servers, think your core is authorized, but the device actually is not authorized as the authorization was not saved properly. So you need to click unauthorize button in order to authorize it again.
And this time (as you have performed the qpkg-update of RoonServer) it should be saved correctly and it won’t reoccur. :wink:

Hi @crieke,
Thank you for your quick reply. I have followed your advice. Now I can connect to the server with Roon remote on iPhone. However there is still an issue with my Roon remote on Mac. With Roon remote on Mac, I can connect to the Roon server exactly once. When I quit Roon remote on Mac and try to restart it, it won’t restart but fail on trying to do so. After restarting the Roon server, my Roon remote on Mac will again connect once and fail on the second and every next try.

Thanks in advance for your support!