Focus not loading on Macbook after sleep

[Robert_O_Farrell]

Core Machine (Operating system/System info/Roon build number)

Windows 10 on Intel NUC8I3BEH I3 8109U 16GB RAM - 256GB M.2 SSD

Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)

Virgin Media GB Broadband on Ethernet. Router is TP-link AC2300

Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)

RME ADI-2 DAC (USB), Bluesound Node 2i (Network)

Description Of Issue

I’m using my Macbook Pro 2.5 GHz Quad-Core Intel Core i7 (mid 2015) as a remote. Everytime the Macbook wakes from sleep the focus feature will not load when on Wifi. After restarting Roon it comes back , sleep - won’t load!? I don’t have this issue it seems on my Samsung S9

[Robert_O_Farrell]

Anybody @support !? Its really annoying on build 790.

[beka]

Hey @Robert_O_Farrell,

A belated welcome to the Roon community

Thanks for following up on your post and for your patience while we got a chance to reply. I am very sorry we’re this late…

I’m sorry about the specific and truly annoying behavior you’re experiencing. I was wondering, have you tried

• uninstalling Roon from your MBP
• restarting your Macbook Pro
• re-installing Roon after downloading it from our website

Does that help?

[Robert_O_Farrell]

Hi Rebeka and thanks for getting back to me.
I have not been able to solve this issue. I ran Roon core on this MBP during the trial and switched to a NUC running windows when I decided to stay. I have to run it on windows as I need to run a couple of things on the NUC so Rock is not an option.
I have uninstalled /restarted/reinstalled many times and to correct my top post, the issue happens on both WiFi and Ethernet all on a very stable 1GB network. I have even added a dedicated storage (ExFAT) for my music. I have stopped using the MBP and in the meantime I got an Android tablet and have not come across the issue so far.

[beka]

Hey @Robert_O_Farrell,

I appreciate you keeping me posted and sorry for not getting back to you over the weekend. For now, support is open Monday - Friday.

I appreciate you making the additional comments that paint a clearer picture of this behavior (the focus not loading after the MBP goes to sleep ). I appreciate you trying different setups.

If you want to give it another try with the MBP as a remote, would you please make sure you remove the Roon database from the device, before downloading and reinstalling Roon?

Thanks yet again,
Rebeka

[Robert_O_Farrell]

Hi Rebeka, I have removed everything I can find associated with Roon from the MBP used CCleaner to uninstall it. Emptied the bin and restarted. I’ve downloaded Roon again and now I lose Genres after about 5 mins! Its all a bit random. After an hour or so it won’t load at all

[Robert_O_Farrell]

I’m happy enough using the tablet, and am happy to keep trying to resolve this with you if you like

[beka]

Hey @Robert_O_Farrell,

Thanks for keeping me posted and sharing the screenshots. It is helpful to see

I appreciate you being so flexible and I am very happy you have an alternative. To help get to the bottom of this, I’ve moved this thread in our technical team’s queue. While it might take a little bit, they will get back to you

[Robert_O_Farrell]

Hi this seems to have been corrected in build 795, thanks