Folder crashes Roon app on iPhone with version 2.62 (ref#FP8BKV)

Support
1

Hi! What’s not quite right with Roon?

· None of the above quite fits

None of the above quite fits

· App interface looks or behaves oddly

Tell us what's going on

· One of my folders crashes the Roon app (on Mobile only)

My iPhone app is Roon version 2.62. This error previously did not occur but was introduced a couple weeks ago and will not stop. This same folder opens fine on Roon for iPad & Macbook. This same folder also does *not* crash Roon Arc on iPhone.

Tell us about your home network

· Router: Verizon CR1000B
Nokia Optical Network Terminal
Mac Mini M4 - MacOS Sequoia Version 15.6
Mini connected to Router via ethernet cable
Storage folder contained on external SSD connected to Mac Mini

2

Hey @Frank_Giardina,

Thanks for writing in and for sharing your report!

If you haven’t yet, can you please fully remove the Roon mobile app from the issue device, and perform a fresh reinstall? Let me know if you run into the same issue.

If you do, please share the specific folder name you’re having issues with and we’ll take a closer look. Thank you! :folded_hands:

3

After a removal and fresh reinstall, the problem persists

The folder that gives issue is “a_Live Phish Downloads”

Again, this is a local folder housed on a SSD drive connected to the Mac Mini which contains my Roon Server

The pathway is Franks-Mac-mini > Crucial x10 > Phish > a_Live Phish Downloads

No other folders that I’ve accessed thus far have caused this problem

4

@Frank_Giardina,

Thanks for the update.

Could you please go to your iPhone Settings, open the Roon app settings, and enable Save Logs on Startup?

After that, please restart the app, reproduce the issue, and then upload the logs for us here so we can review them.

Also, could you please try renaming the folder and then check whether the same crash still occurs?

If it does, please also send us a full list of the files inside that folder so we can review that as well. You can save the file list as a .txt file and upload it to the same link along with the logs.

Thanks, and we look forward to your reply.

7

Hello @Frank_Giardina ,

This thread has been reopened as per your request. Can you please let us know of any updates you have to share on this issue? Thank you!

8

@noris @alex_h I’ve uploaded the logs + the contents of the folder to the link you’ve provided above.

Renaming the folder did not fix the issue

9

Just a thought, could it be the name of a file in the folder causing the crash?

Any strange or special characters?
Long file names?

10

Hello @Frank_Giardina ,

We can see that your phone is running Roon 2.62 while your server is updated to 2.64.

Can you please update or reinstall app on your iPhone to match the versions with Roon Server ?

Also, please try to change temporarily the name of the folder to “Live Phish Downloads” for example ?

Thanks.

11

@alex_h updated app on iPhone and no change in the issue. The change in folder name also does not fix the issue.

12

Hi @Frank_Giardina,

Thanks for your patience. We’ve identified the relevant events in logs and see evidence of overlapping navigation events and rapid framerate changes right as the folder loads in the UI. This looks like a loop or race condition triggered by something library-specific or unique to the folders you’ve tried, given that other users can’t reproduce this yet. In order to pin this down for QA, we’ll need a little more contextual information about the folder itself.

How many items are contained within this particular folder? From the name, I assume this is quite a large volume with a significant amount of associated local metadata/tags.

If you copy a few items from this folder into a freshly-made folder, can you reproduce this issue with the new folder?

Thank you and we’ll watch for your reply.

13

Hi @Frank_Giardina,

Are you able to share a screenshot of the folder itself so we can see how many items are contained therein? From what we’ve identified in logs, this is caused by a particular group of objects within the folder (track metadata, tags, etc.).

14

Hi @connor there are 436 items in this folder. I provided a txt file with all the contents when I shared my logs. Do you want me to do this again?

Copying some of the contents into a freshly made folder does not reproduce the issue

15

Hey @Frank_Giardina,

Thanks for the additional information! I’m curious - does each item have its own subfolder within the 436 items?

If you split this folder into two subfolders of ~218 items each, does the same issue occur?

Thank you!