Folders with DSF files not importing on Mac Mini (ref#FBSN3V)

[maximasr]

What’s happening?

· Folders with dsf files are not included in Roon

How can we help?

· how can this be fixed?

Other options

· Other

Describe the issue

none of my folders with dsf files are not getting imported on Mac mini. I have multiple folders of dsf folders that are on the storage disk and are not showing up in Roon. I also created a new directory on the disk and added this folder as a storage folder, still won’t import the files.

Describe your network setup

wired 1G

[connor]

Hi @maximasr,

Thank you for your post. We’ve examined diagnostics and can see I/O failures in logs during the attempted import.

Try restarting RoonServer and attempting the import again.

The team has a ticket in the pipeline to initiate a retry when these failures occur. This fix isn’t in the current Early Access build, but we do expect it to be released for testing and then merge into a public build soon.

Here’s the tracking thread where you can see updates pertaining to this issue: I/O failure adding local music files [Ticket In] - #154

We appreciate your patience.

[maximasr]

Hi Connor, I’ve rebooted a couple of times, and have tried importing a couple of times then I added a storage device folder pointing to this folder, none of this worked. If you notice, I added a storage device just for a new folder of dsf files and the stats for the storage device indicates 20 tracks were imported. I was fooling around and hen I go to settings/folders, I can see the songs and can play them. But I would like them to be visible within the artists option too. So they are out there. I also noticed that I have folders that contain dsf files within an artist folder that doesn’t show me the album when I bring up the artist.
Thanks

[benjamin]

Hi @maximasr,

@maximasr

I added a storage device just for a new folder of dsf files and the stats for the storage device indicates 20 tracks were imported. I was fooling around and hen I go to settings/folders, I can see the songs and can play them. But I would like them to be visible within the artists option too.

This sounds more like an issue with album identification. Can you share a screenshot of what you’re referring to above?

With that, are you using any third-party metadata software prior to importing your content into Roon?

If you could, please share a few of the issue files to our media uploader below:

https://workdrive.zohoexternal.com/collection/nqcgjac23027d90a441bda2c314de49d7958a/external

You may need to access the ‘Edit’ option under the issue albums and attempt to manually identify them in order for them to properly appear under the Artist page.

• Confirm that the DSF files have the correct “Artist” and “Album Artist” tags.
• If the artist field is blank or inconsistent, Roon may not associate the album with the artist correctly.

It may also be worth checking if tracks may be hidden : Go to Settings > General and check if “Show Hidden Tracks and Albums” is enabled.

We’ll be on standby for your reply, thank you!

[maximasr]

Hi there

I purchased these files from ps audio to go along with their book. I don’t think I can send you any of these files. Here is a pic of the folder contents. To get to this folder, I have to go to Roon/folders/then this particular folder, I can’t see this any other way:

[benjamin]

Hi @maximasr,

Did you add the folder containing the tracks under Roon Settings > Storage?

Based on the screenshot, all the tracks are identified under ‘Various Arists’ so you’ll likely need to manually edit them if you’d like them to show up anywhere else.

@benjamin

It may also be worth checking if tracks may be hidden : Go to Settings > General and check if “Show Hidden Tracks and Albums” is enabled.

Did you give the above a try as well?