Frequent audio dropouts with Sonos speakers grouped via Ethernet and Wi-Fi (ref#3S552K)

Support
1

What best describes your playback issue?

· Music stops playing unexpectedly

What type of Zone is affected by this problem?

· *All of my Zones* are affected.

Does the issue affect all file formats?

· The issue affects *multiple/all* file formats.

Does the issue happen with local library music, streaming service music, or both?

· *Only local library *music is affected.

Where is your local content stored?

· On the same machine where RoonServer is running, internal drive

Please try playing content of a lower sample rate (44.1kHz or 48kHz), does this work as expected?

· No, lower sample rates are still affected

Do you have an approximate timestamp of when the issue last occurred?

· Sorry did not get time stamp. I will start ROON again and make note of info and pass along ASAP.

What are the make and model of the affected audio device(s) and the connection type?

· All ready provided above

Describe the issue

Hi drop outs occur 3 to 4 times an hour anywhere from 1 or 2 seconds up to 15 seconds. I have the following Sonos Speakers grouped together.
Playbar: Living Room
Sonos OS: S2
Version: 16.6 (build 83161240)
Hardware Version: 1.9.1.10-1.2
Connected by cat 5 Ethernet to Netgear 16 port switch

Play:3: Speaker 2
Serial Number: 5C-AA-FD-5E-21-1C:0
Sonos OS: S2
Version: 16.6 (build 83161240)
Hardware Version: 1.8.1.3-1.2
Series ID: A100
Connected by cat 5 ethernet to netgear 16 port switch.

Sonos Move: Move
Serial Number: 5C-AA-FD-D7-E6-0C:D
Sonos OS: S2
Version: 16.6 (build 83161240)
Hardware Version: 1.25.1.7-1.2
Series ID: A100
Wireless

Music works fine with SONOS app
I thought it might be due to Hi res files (24/88, 172, 196) files, but drop out also occurs on standard 16/44 files as well.

Describe your network setup

2 Sonos speakers as listed above connected by cat5 ethernet to Netgear 16 port Gigabit Ethernet unmanaged switch, Model GS116v2. Switch is connected to Rogers Xfinity gateway modem.

2

What device is the roon server running on and where is it connected in your network setup. Is the server direct connect to the router or switch? If the server is connected to a switch try direct connection to the router.

Welcome to the community.

3

Hi, The Roon Server is running on My 27" iMac, 2020.and it is connected to my network via wall mount cat5 terminal. I have been playing music using Roon for past 5 hours and no drop outs noted.
I have 2 Sonos Speakers connected by Ethernet to same switch and 1 wireless speaker (Move). In the past I know my sonos speakers sometimes get confused and I have to unplug them then add them back in and it solved the drop out issue. I am hoping this is the case with Roon as well.

So far so good, but I won’t declare it “solved” until I get a couple of days of no drop outs.
Thanks for the advice I will try connecting direct to the router if I problem occurs again.
Larry

4

Hi @lry5556 ,

Thanks for reaching out and glad to hear that things have improved since your original post.

Yes, let us know how the system is performing once you’ve fully evaluated it and we can mark it as solved or continue troubleshooting, thanks!

5

Hi Noris, It has been 2+ days since we have noted any dropouts through the Sonos speakers. So let’s declare it solved.

Thank You
Larry

6

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