Frequent Connectivity Problems with Roon-Titan Since a while I have frequent (multiple times per day) that while playing music it stops and the following message on the app appears "Waiting for your Roon Server" - Typically after 5-10 sec the connection is restored and I can restart the queue, radio or what ever is playing. Needless to say that this becomes annoying. To exclude network issues on my end, I have spend hours trouble shooting with ATT (internet provider), they installed the newest Gateway version Humax BGW320-500 (which operates in pass-trough mode) as well as with Netgear to ensure my new Orbi RBE 971 Mesh Wifi 7 system with two satellites (970) is working properly. My music servers, two emm Labs NS1 and one Naim Uniti Atom are LAN-hardwired as well as the Roon Titan. Control is via roon app and Iphone 15 pro Max and iPad-Pro 6th generation. All firm and software is up to date and the trouble-shoot 1&1, reboot, restart (on all devices) is performed multiple times. Long story short, I think the problem is rather with the Titan-server. All other equipment I have in my home is working smoothly, except the Roon-Titan-server. I had already network connectivity problems with my previously owned roon server, which eventually was irreparable and I had to trade in for the more expensive and newest model (2024). Your support is greatly appreciated. Herbert
Describe your network setup
ATT (internet provider), they installed the newest Gateway version Humax BGW320-500 (which operates in pass-trough mode) as well as with Netgear to ensure my new Orbi RBE 971 Mesh Wifi 7 system is working properly. My music servers, two emm Labs NS1 and one Naim Uniti Atom are LAN-hardwired as well as the Roon Titan. Control is via roon app and Iphone 15 pro Max and iPad-Pro 6th generation. All firm and software is up to date and the trouble-shoot 1&1, reboot, restart (on all devices) is performed multiple times.
Can you please let us know the exact local time + date + track playing (if any) when you next observe these issues? We’ll enable logging to see if there’s anything happening in the logging during those times.
Where are the server hardwired to, directly into the main router, or into a satellite? Are you able to temporarily try connecting the Titan into the primary router if it’s hardwired into a satellite?
Hello
All hardwired devices are connected into the main router, none of them through the satellites (which would defeat the purpose) - Netgear had suggested the other way around, connecting the titan through the satellite, which I had for a while but switched it back into the main router. Actually I didn’t made a difference.
I will see if I can capture the song and the time, sometimes it stops playing and I am not always immediately able to jump on it. As far as I remember it happend with songs from Qobuz as well as from the HD.
Not sure how long the logs are kept. But I took a screen shot Feb 6 at 21:54 Central (Houston) time with the message “waiting for your roon server” with the rotating circle. I haven;t captured the song.
Can you send us the logs from your Roon remote device for that timestamp? Please use the directions found here and send over a set of logs to our File Uploader.
If you manage to catch a song title before you send over the logs please let us know the timestamp for that as well.
Hello, I did send all the “RoonServer_logxx.txt” (21) I found in the RoonServer folder (uploaded in two stacks). Wasn’t able to have to see an exact timestamp match.
Due to work and some other activities, I have not been listening frequently and haven’t captured another event.
Hi @Herbert_Zwartkruis,
We’ll look into the logs you sent over to see if we can find anything. However it may be difficult to locate connectivity issues without a timestamp to narrow things down. Please let us know if you get the chance to listen to music and experience the connectivity problem again.
have you found anything in the logs I have provided?
The good news, currently the interruptions are less frequent. The bad news, I had an interruption today Sunday February 16 @ 8:22am (Central time), however I can’t find a log in the RoonServer/Logs folder with the same time stamp.
I had the same problem for about 2 weeks: during playing the server restarts. It happens with radio, Qobuz and local music.
I think that I have found the problem and solution, but don’t understand it
I use rock and as dns it use a local dns with addguard/pihole. When change rock to use another dns: the restarts don’t occur anymore. Is far i see the dns did not block anything for roon, the only thing that is does for the rock server IP is that google searches are rewrited to google-safe-search. But i dont know why that is relevant (but also no why it try’s to resolve www.google.com during playback)
Thanks for the update! From a recent Roon Server diagnostic, we’re seeing a handful of different network-related issues - including:
Warn: [Worker (1)] Error getting http response: Sooloos.Audio.ChannelHttpRequestException: Error Connecting to liveradio.swr.de:80
[24794] ---> System.Net.WebException: The remote server returned an error: (404) Not Found.
If possible, can you try opening the radio link in a web browser and test to see if you run into any playback issues? Try opening http://liveradio.swr.de/sw331ch/swr1bw/play.aac directly. If it doesn’t play, the stream might be outdated or unavailable.
Have you tested different format playback within Roon? If AAC is failing, try the MP3 stream instead.
My apologies if this has been glazed over, but do you run into issues outside of radio playback?
I have been listening to Radio lately more, however the issue is with playing all the different sources; radio (which I start through the roon app), Qobuz (also streaming through the roon app) as well as playing (mostly FLAC) files from the Titan-server and build in SSD (8TB). The roon server got disconnect, wont respond and nothing would play until the connection is re-established.
As FYI: Netgear just came out with a firm-ware update for my RBE971-router and RBE-970-satellites, which I installed today. I’ll keep monitoring the performance, possible interruptions and see if there is any change to the situation. Maybe we got lucky and never find out why….lets see
If you still have issues, we’ve have seen users have a better experience in the past if they change their Router’s DNS servers from the ISP provided ones to Cloudflare DNS, Quad9 or Google DNS. Can you please give this a try and let me know if it helps?
Hello,
Thanks for reaching back out. I played around with Cloudfare and Google DNS. If there is a difference, it has not been really noticeable using roon. Also with other web-searching and so on.
My issue hasn’t been speed and performance, but complete disconnects and drop outs with a recovery time of several minutes. After the firm-ware update on the Netgear Orbi router (RBE971) it seems to run more stable. Instead of frequent interruptions, I only have had this once in almost a week. Not completely satisfactory, but better as it has been.
I’m glad to hear things have generally stabilized and improved for you!
That said, next time you experience it, take note of the date and time, and if applicable, the name of the track playing. From there, we’ll take another look at a fresh Nucleus diagnostic and see if we can completely rid you of any interruptions!
Hello
Unfortunately yesterday the playing performance turned ugly and bad.
Example a Qobuz song (If you love me - Melody Gardot) played 30% and simply stopped. The next song Diana Krall - a Case of you, didn’t start playing (0%) and skipped. When manually restarted Diana Krall it played (until the end), I had multiple other qobuz songs behaving irrational and the same. In one event this happed also to a file played from the SSD (Eva Cassidy)
I did restarted the roon-nucleus via the Web-portal, but this didn’t solved the problem. It stopping the title after some time and skipping completely remained. For whatever unknown reason. This has happened before, comes out of the blue and maybe gone today until it may happen again randomly another time.
Very frustrating and unstable behavior.
I will upload the log files I downloaded shortly after the event for your further investigation. And I hope we can now get to the bottom of this. In essence not acceptable for the premium product and price I paid (hardware and software)
Hi @Herbert_Zwartkruis,
Sorry you had more connectivity issues. From your logs it looks like the problem is originating from this zone EscapeP6-2. It has the most dropouts so let’s focus on that one. How is it connected to your network? If you make a group zone without it included do the connectivity problems continue?
Both escapeP6-1 and -2 are connected into the WiFi network with own IP-address. I Roon they are enabled as Roon-Ready devices. No other options, casting, airplay are enabled, purposely to avoid mix ups. The network is the high-end Orbi 971 router with 2 satellites (970) these cover good 10,000 SF in a roughly 4000 SF home and patio. Distance to the satellite is about 13-14 ft. Signals are good at both Escape locations.
I haven’t really tested to disconnect. One or both Escapes. I can try as a test. But it would limit what I was hoping to enjoy, playing all speakers simultaneously. Whether the escape connectivity is faulty, I can’t say.
