Frequent Drops in Live Radio and Music with Roon (ref#V5G6L8)

Support
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What best describes your playback issue?

· Music stops playing unexpectedly

What type of Zone is affected by this problem?

· *Network Zones* are affected.

Is the affected network Zone connected with Ethernet or WiFi?

· WiFi

Does the issue affect all file formats?

· The issue affects *multiple/all* file formats.

Does the issue happen with local library music, streaming service music, or both?

· *Only streaming* music is affected.

Please select the streaming service(s) with which you're encountering playback problems.

· TIDAL, Qobuz, Live Radio

Streaming errors can sometimes stem from DNS failures. Have you tried changing the assigned DNS server in your router settings?

· I don't know how to do this / this option is not available in my router

Do you have an approximate timestamp of when the issue last occurred?

· 11.30 Times Radio

What are the make and model of the affected audio device(s) and the connection type?

· B&W Formation Duo WiFi

Describe the issue

Roon keeps dropping live radio and music, while I have NO problem at all with Tidal or my Naim MuSo, when I use them independently. Getting a bit sick of Roon to say the least!!

Describe your network setup

WiFi using Netgear router

3

Hi @Stephen_Heaven ,

Thanks for reaching out and sorry to hear about the frustrations.

Does this mean that even the same radio stream through Roon shows no issue when playing via the MuSo? If this is the case the issue is related to the router → B&W path, so I would investigate further in that direction.

What is the exact model of the router? Are you able to temporarily try an Ethernet connection for the speakers to see if that improves behavior? Have you looked into improving the WiFi channel selection on the router to avoid congestion from other networks yet?

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