Frequent freezes with "Waiting for Roon core" message on Roon Nucleus (ref#YIILU3)

What’s happening?

· I am experiencing freezes or crashes

How can we help?

· I am experiencing freezes or crashes

Other options

· Other

Describe the issue

Hi there. I am having frequent crashes/freezes, getting the message “Waiting for Roon core”, followed by what looks like a reboot. Needing to wait up to 5 minutes for everything to work again. This is happening almost every day. ARC is also pretty unstable, often needing a lot of time to connect.

I am using a Roon Nucleus. The library has roughly 7.5k albums / 75k songs. To solve the issues, I have tried two things: 1) given the Nucleus priority in my router and 2) cleared the cache on the Nucleus. But the issues persist.

I hope you can look at the logs and let me know what I can do to improve the stability.

Describe your network setup

I have a Deco network. The Nucleus is connected via an ethernet cable to a TP-link switch which is plugged into the main router, which is connected to the modem.

Hello @MatW,

Thank you for reaching Roon support, and welcome to our community!

I have gone ahead and enabled diagnostics mode for your account and what this action will do is next time your Roon Server is active, a set of logs will automatically be generated and uploaded to our servers for analysis.

We will review the diagnostic data and get back to you with the updates!