Frequent loss of connection to audio device causing playback stops (ref#3YUGAL)

[chl229]

What’s happening?

· I am experiencing freezes or crashes

How can we help?

· I am experiencing freezes or crashes

Other options

· Other

Describe the issue

Roon frequently looses connection to sudio device. Playback stops, hitting play Button and it starts playing again. Troubleshooting tried: restarted Core, DAC and Router, checked cables... No success. Thank you!

Describe your network setup

Fritz Box 7690 > Prime Core Audio A7 > DDC > DAC

[benjamin]

Hey @chl229,

Thanks for writing in and for sharing your report! We were able to review a fresh diagnostic report from your Roon Server, and saw the following errors right before playback stopped:

Trace: [DI25 HE] [Lossless, 16/44 FLAC => 16/44] [100% buf] [PLAYING @ 3:01/6:10] Helles = - Konduku
Trace: [DI25 HE] [Lossless, 16/44 FLAC => 16/44] [100% buf] [PLAYING @ 3:06/6:10] Helles = - Konduku
Trace: [DI25 HE] [zoneplayer/raat] lost endpoint. stopping stream
Warn: [zone DI25 HE] Track Stopped Due to LostEndpoint

How are your devices connected specifically? Is there room to simplify your network connections?

Are you using a USB connection? If so, please test out using a different cable, as well as USB port if available.

Does the DAC’s display flicker or reset?
Any power strips or conditioners in-between?

We’ll be on standby for your reply, thank you!