Frequent Roon Server disconnection and audio zone loss on Naim devices (ref#LQO6DR)

[Marco_Piattelli]

Is Roon Server running?

· Yes, Roon Server is turned on and running.

What do you see on your screen?

· "Looking for your Roon Server"

Please try to restart your Roon Server by closing the Roon app in the taskbar or rebooting your Roon Server machine.

· No, the issue remains the same

Please try to restart your network setup by unplugging, waiting 30 seconds and then replugging in your networking gear.

· No, the issue remains the same

Please select how you've connected your Roon Server to the internet

· Roon Server is connected by *Ethernet*

Have you checked your firewall settings to ensure that Roon is allowed through?

· Roon still won't connect even after checking this aspect

Have you verified that Roon Server is on the same subnet as your Remotes?

· My Remotes and Server are on the same subnet and I still can't connect

Sometimes the issues can be resolved with a reinstall of your Roon Remote app. Let's try to perform a reinstall and see if it helps.

· I've reinstalled the Roon Remote but it did not help

What is the operating system of your Roon Server host machine?

· *Windows*

Select any of the following components that are present in your local network setup

· *VPN* installed on RoonServer or Roon Remotes

You mentioned a VPN. Have you tried disabling it?

· I tried disabling my VPN/proxy connection and Roon still won't connect

Describe the issue

Hi there! My Naim Uniti Nova and Atom are both on the same subnet network, connected to a Windows 11 PC with Roon server. Since over 6 months the Roon app (Android phone or PC) is getting lags and when restarting (Roon server not found is often the error msg I get) the audio zones are lost, particulary the 'roon ready' but also less frequently the Chromecast one. When the Audio Zones are back again, I'm very often getting a msg with 'waiting for your Roon server' or simply the music selected via one audiozone is stopping. That's quite ennoyng and I'm really not more able to use Roon as I was used to do...

Describe your network setup

I have a home network, partially cabled with Google Nest pro as router, both Naim and one Sonos are all wifi 6 connected. I've suspended the Roon server PC windows firewall and also the NordVPN, without any result

[noris]

Hello @Marco_Piattelli ,

Thanks for reaching out. Can you please let us know the exact local time + date when you next observe this issue occur on your end?

@Marco_Piattelli

I have a home network, partially cabled with Google Nest pro as router

Can you confirm where your Roon Server is connected in this setup? I noticed that your Roon Server appears to be getting multiple IP addresses, including a “NordLynx” interface. When you disable your VPN, do you also make sure to disable NordLynx?

[Seth_Diamond]

Hi OP and Roon support. I am having the same issue but it is across all endpoints. I created a support ticket (ref#DQS69E) but wanted to flag here as well in case both recent issues turn out to be related.