Galaxy S25 Ultra not running on Snapdragon 8 Elite (ref#AUJERC)

[lee_Yongil]

What is the operating system of your Roon Server host machine?

· Nucleus

What kind of device are you using to perform the login?

· Android

Where are you trying to login?

· I can't log into Roon ARC

Please try to restart your Roon Server by closing the Roon Server app in the taskbar (MacOS), task manager (Windows) or rebooting your Roon Server machine.

· No, the issue remains the same

Different device

· I am able to switch to the diffrent device

Are you still facing the issue on the different device

· No, the issue remains the same

Describe the issue

It has the Galaxy s25 Ultra and its operating system uses Snapdragon 8 Elite for Galaxy. I want to know why it's not running here.

[alex_h (Alex)]

Hello @lee_Yongil,

Thanks for reaching out and sharing your question with us.

Could you please try uninstalling the Roon ARC app from your phone entirely, and then reinstalling it using our official .apk installer? You can download the file directly from this link:

Download Roon ARC .apk

In the past, manually installing the app via the .apk file has successfully resolved similar issues for many Samsung device owners.

Please give this a try and let us know if it helps resolve the problem for you.

Thanks.