Does the issue happen with local library music, streaming service music, or both?
· *Only local library *music is affected.
Where is your local content stored?
· On the same machine where RoonServer is running, USB drive
If you move the content from your NAS to a local storage location, do you still experience issues with playback?
· The issue happens for both the NAS storage location and on the secondary storage location
Please try playing content of a lower sample rate (44.1kHz or 48kHz), does this work as expected?
· The issue only impacts higher all rates
Do you have an approximate timestamp of when the issue last occurred?
· May 6
What are the make and model of the affected audio device(s) and the connection type?
· It's nothing to do with the audio devices it is purely down to the software of roon. The mini PC's a standard Microsoft mini PC and it's been working fine for a long time and nothing has changed in terms of my setup
Describe the issue
Guys I have an issue because I've come back from holiday and I'm trying to actually play the genres on my roon server via my Android app en via my Dell PC and none of the genres actually work.. so when I go into genre or sub genre of a pop/rock for example I get nothing it just says basically it comes up with "nothing to play".. I can play normal albums I can play liked tracks it's only being affected with the genres and it never used to be because I used to be able to play the genres easily. Something is happened. I also have restarted the server and I've also checked the hard drive which is external and connected to my small mini PC by my television. Other than that I have no other issues -- everything seems to work and arc also works. This is purely a genre issue
Describe your network setup
It's a very simple setup I have a mini PC with the rune server on the PC and I basically have an external USB SSD drive sandisks two terabyte drive which is connected to the mini PC which is whereas all my music is stored. So technically I play all the songs from my hard drive which is an SSD fast drive. Use my phone and my iPad to play songs via the Roo server that's connected to the mini PC via the local network in the flat
Thanks for writing in and for sharing your report!
We were able to review a fresh diagnostic report from your Roon Server, and saw the issues you’re describing here.
When you hit Play on a genre, Roon tries to find seed tracks in that genre that have these tags (tagcount=0 means none were found), so it returns “nothing to play.”
And with that, from your logs, Roons’ swim engine finds no tagged tracks (tagcount=0). Every single attempt to play a genre shows:
swim_type=genre limittoseed=True tagcount=0
Swim failed to start (Result[Status=NotFound]). bailing
Even when Roon falls back to limittoseed=False (a broader search), tagcount=0 persists, meaning none of your 39,000+ tracks currently have the acoustic tags Roon Radio needs to function.
For some next steps in troubleshooting:
First, restart RoonServer completely. Fully reboot the machine running Roon Server and see if that helps.
If that doesn’t help, force a full metadata re-fetch in Roon: go to Settings → Library → Clean Up Library, then go to Settings → Library → Force Rescan.
This clears stale data and kicks the metadata queue loose. After the scan completes, test genre playback.
We’ll be monitoring for your reply and results, thank you!
Hi guys it didn’t make any difference it just keeps coming up nothing to play so I did two things I forced the rescan of the library folder which is on the SSD drive and I also cleaned up the library which was about 40 entries
So in the end I decided to use a previous backup and I use the backup that was just before the software update on and it seems to now work. I haven’t tried it this morning but I suspect it was the software update possibly or the indexing that caused the problem
Please accept our apologies for the delayed response here. We’re glad a backup has offered some reprieve.
Looking through logs, we see evidence that this might actually be an issue between RAATServer and the loopback interface or driver for your System Output Zone. These failures repeatedly crop up in logs:
05/14 14:40:13 Trace: [System Output] [zoneplayer/raat] StartStream Sooloos.Broker.Transport.RaatZonePlayer+Endpoint: StreamFormat(channels=2, bitspersample=24, samplerate=44100, isdts=False) => StreamFormat(channels=2, bitspersample=16, samplerate=44100, isdts=False) streamid=784133476
05/14 14:40:13 Trace: [System Output] [raatclient] SENT [31]{"request":"setup","format":{"sample_type":"pcm","sample_rate":44100,"bits_per_sample":16,"channels":2,"sample_subtype":"none"}}
05/14 14:40:13 Info: [zone System Output] OnPlayFeedback Playing
05/14 14:40:13 Trace: [System Output] [raatclient] GOT [31] {"status":"UnexpectedError","message":"RAAT__OUTPUT_PLUGIN_STATUS_FORMAT_NOT_SUPPORTED"}
05/14 14:40:13 Trace: [System Output] [Inactive] [PLAYING @ 0:00] Everything - /Passenger.
05/14 14:40:13 Warn: [System Output] [zoneplayer/raat] failed to setup any endpoints..giving up
05/14 14:40:13 Info: [audio/env] [zoneplayer -> stream] All streams were disposed
05/14 14:40:13 Info: [audio/env] [zoneplayer -> stream -> endpoint] All streams were disposed
05/14 14:40:13 Info: sleep 0ms after flush
05/14 14:40:13 Warn: [zone System Output] Track Stopped Due to Error
05/14 14:40:13 Info: [zone System Output] OnPlayFeedback StoppedEndOfMediaUnnatural
First, please double-check that RAATServer.exe is safelisted in the Microsoft Defender firewall.
It looks like System Output is relying on Wasapi. Can you please share a screenshot of both your Device Setup page for that Zone in Roon, and also the Windows Sound → device Advanced tab for that device? We need to make sure there’s not a max sample rate imposed or something else causing the format to fail.
