Genres in Qobuz display incorrect language in Roon app (ref#BB19WG)

[Jerome_Sadler]

What’s happening?

· Other

How can we help?

· None of the above

Other options

· Other

Describe the issue

When i am in the Roon app, and go to my qobuz subscription within it, the genres are listed in a non-latinate language. I've no idea what they are. But they are not presented in the same language as the rest of the app. This is the same on my android phone and my windows desktop versions of roon. How can I fix this

Describe your network setup

Ee router, tp link switches, innuos zen mini mk3 roon endpoint, roon core running on a Linux server

[vadim]

Hello @Jerome_Sadler,

Thank you for reaching out to Roon Support, and welcome to our community!

Could you kindly clarify whether the translation issue affects only the Genres section, or are other parts of the interface also missing translations?

Looking forward to your response so we can assist you further.

Kind regards,
Vadim

[Jerome_Sadler]

Its only the Genres section @vadim . It has been like this for a while - I’d estimate over 6 months - but it used to come up in English as expected. I don’t think I’ve changed anything, and logic says it isn’t anything to do with my android phone as i have exactly the same issue on the Roon Windows desktop client. I always have the latest version of the Roon client and server installed, but i can’t remember if i first saw this behaviour after an update.

[vadim]

Hello @Jerome_Sadler,

Could you kindly confirm the country assigned to your Qobuz account?

You can check this by navigating to “My Account” → “Personal Information” → “Country” on the Qobuz website.

Looking forward to your response.

Kind regards,
Vadim

[Jerome_Sadler]

Hi,

The country in Qobuz / Personal Information on the web site is marked as United Kingdom. Looks OK.

Everything on the Qobuz Android app is in English for me, including the genres. It seems to be only in Roon that the genres language is wrong.

Kind regards,

Jerome

[Jerome_Sadler]

And, just to confirm, this is the Windows Desktop client, in the Qobuz section, and you can see that everything is in English apart from the genres.

[vadim]

Hello @Jerome_Sadler.

Is there any change in behavior if you try to log out and back into Qobuz via Roon Settings → Services? I suspect the behavior may be related to this issue:

Qobuz albums disappeared from Roon & showing albums from different account (ref#FQ5MNO) [Investigating]

Hello everyone, Thank you for your reports. This issue has been identified as originating on Qobuz’s end, and their team is aware of the behavior and are actively deploying a fix. For affected Roon users, we recommend either restarting and re-logging into Qobuz or allowing up to 72 hours for Roon to complete its next scheduled sync with Qobuz. We appreciate your patience and understanding.

[Jerome_Sadler]

That worked, @vadim ! Signing out of Qobuz, signing in again, and restarting the Roon client did the trick on both of my Android and Windows clients.

Thank you for your help!
Jerome