Gesture Navigation Scroll Error on Samsung Galaxy Tab 10+ (ref#S3M181)

What’s happening?

· Other – My issue isn’t listed above

Describe the issue

The Roon app on Android has a known bug related to gesture navigation that misinterprets a scroll as a page-turn swipe. This issue is particularly noticeable on the Now Playing screen when viewing artist biographies or credits. Scrolling down causes it to jump to the next page every time. I have checked all known setting on my Samsung Galaxy Tab 10+. The Roon application is the only one with this issue. This prevents me from reading the page. It appears this has been an issue for years reading Roon complaints. Any idea when this will be resolved??

Describe your network setup

Nucleus One, Trinnov Altitude 16, Erro Max 7, Netgear cable modem CM2050v

Hello @heintzmeister57 ,

Thanks for reaching out. I tried to search for similar reports to yours but I was not able to locate any, did you have any other related thread links to share by any chance? You mentioned seeing the issue on your Galaxy Tab 10+, is this the only Android device you have? If you have another Android device, can you please confirm if the issue occurs on the other device or if the issue is limited to the 10+? If you are able to record a short video of the behavior and upload it to our media uploader at the below link, it would greatly help. Thanks!

https://workdrive.zohoexternal.com/collection/nqcgjac23027d90a441bda2c314de49d7958a/external

This is the only Android device I have with the Roon application.

Hi @heintzmeister57,

Were you able to upload a video as Noris has requested above?

With that, can you reproduce the issue if:

  1. You delete the Roon mobile app, reboot the phone, and reinstall Roon over stable wifi?
  2. Do you see this issue when using the APK version of the Roon mobile app? You can download and test the Android APK version from our website below:
https://roon.app/en/downloads

We’ll be on standby for your reply, thank you!

It’s not an android mobile phone or mobile Roon APK app. It’s a new Android Samsung 10+ Galaxy Tablet. Think iPad but the Android Samsung version. See link to the 10+ tablet information below. I’m using the Roon controller software application for my Nucleus One server.

Buy Tab S10+ 256GB in Moonstone Gray | Samsung US

My apologies @heintzmeister57 - although you could still download the Roon mobile app to test if the same issue occurs there.

In the meantime, we’ve requested a diagnostic report from your tablet, if you could please bring it online and open Roon - that would be helpful, thank you! :folded_hands:

10+ tablet is online and the Roon app is open.

Hello @heintzmeister57

Thank you for the update a short video recording would be much appreciated here. Can you please upload them here and let us know?

https://workdrive.zohoexternal.com/collection/nqcgjac23027d90a441bda2c314de49d7958a/external

I Have uploaded a short video of the issue. When scrolling down on a page, it jumps to the next page.

Hello @heintzmeister57

Thank you for the update.

We’ve discussed this with our senior QA and development teams. The team is investigating some possibilities here and, as soon as that investigation is complete, we’ll be sure to follow up ASAP.

You have our apologies for the trouble here, and we’ve greatly appreciated your patience as we continue investigating this tricky issue. We’ll be in touch as soon as we can.