Get Rolling Album missing

Support Nucleus Support
1

Roon Core Machine

Nucleus+
Client uses Control4.

Networking Gear & Setup Details

All UniFi gear.

Connected Audio Devices

Nucleus and a Roon CD ripper.

Number of Tracks in Library

10843

Description of Issue

Client had the Nickelback album “Get Rolling” for months. Suddenly it is now gone. The client attempted to rip the CD and the album doe snot appear. The album is not unde skipped tracks.

2

Hey @Blair_Shore,

Ben with the support team here, I wanted to check in and see if you were able to get in touch with the Dealer support channel properly?

Let me know if your client is still running into issues and I’m sure we can provide some assistance! :+1:

5

I wasn’t aware of a dealer support channel. Can you direct me?
I found that the cd ripper was not seen by the Nucleus. I disabled and enabled it in the Roon software and this resolved the issue on two occassions, and I have reached out to BluSound for assistance

6

Hey @Blair_Shore,

Next time you have an issue regarding a client, you can reach out directly to : dealersupport@roonlabs.com

7

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