Connected to Sim Audio 390p via network (through router)emphasized text
Number of Tracks in Library
About 40 000 tracks mostly FLAC or ALAC
Description of Issue
Port forward works well but I seem to be disconnected of ARC on my phone quite often.
Never happened when using the app just when I open it up to listen in the car etc. I’m quite often logged out.
I have two phones and it seems to happen more on my iphone running latest iOS available
As for me I could be leaving work and this happens so definitely not on the same network as my core.
I do not have issues logging in but it’s a little annoying having to login as I’ve already started the car.
Face ID would make it a little annoying but I’d be inclined to say that it is more likely a bug as my android phone never gets disconnected.
Thank you for the reports. These reports indicate two separate conditions are affecting iPhones:
switching from WiFi to cellular connection causes hangs or requires reauthentication issues (login, restarting, even resetting ARC fully)
Initiating a USB connection to a car stereo system - can cause a variety of (usually recoverable) hiccups in ARC.
We’ve made broad improvements to stability during periods of changing connectivity with the new releases since these reports. We have yet to iron out all of the issues with car playback, but we’re investigating and have several tickets in to make improvements in this area (note that CarPlay integration is a key roadmap item, too).
I’m curious to hear how the app has performed in the meantime, particularly after updating to ARC 1.0.3. so I will leave this thread open to invite you to share your experience should you feel inclined. Thank you!
Thank you for the reports. The team has an open investigation and I’ll circle back as soon as I have an update. Please accept my apologies I don’t have a solution or next steps at this time, but I should have more information shortly.
Hi, I am not sure if this particular user fixed this problem. I have the same problem. ARC asks to log in every few days always while on cellular data. The last time it asked me to log in again I was away from home. I choose not to log in and when I was back home and connected to the wifi with my phone it connected to ARC without asking for a log in.
Error message from the ARC app on iphone:
Your Roon Core is online but there’s an issue that’s preventing access. Go to the Roon app for more information
Thanks for your continued patience as we continue to investigate this issue. We have a few follow up questions for you that will help us pinpoint where this error may be occurring:
After you’ve been logged out, if you force quit the app, wait a minute (assuming you have strong cellular service), and re-open, are you still logged out?
Prior to getting logged out, do you notice longer loading times for any of your pages in Arc?
If possible, can you provide more specific context around when you’re logged out? Are you in the car driving, playing audio through your car’s system? Are you stopped in your car, with audio playing from the mobile device directly? Are you being logged out while traveling through a dead zone?
Force quitting and reopening works every time. It is what I do.
Can’t say because it happens when I open the app.
I think it’s always when I am getting in my car and open the app to start music. it’ll ask me to login. I force quit the app, reopen it and then it’s all good. Happens before I move my car. At home I am in range of my wifi but not at work. Happens at both places though.
I think it’s always when I am getting in my car and open the app to start music. it’ll ask me to login. I force quit the app, reopen it and then it’s all good. Happens before I move my car.
If I open the app before getting in the car it does not fail, but if I get in the car, let the phone connect to the car’s Bluetooth first and then open the app it fails. Force quit and back and it works.
No Carplay, just regular BT. Maybe this is the common denominator: BT
ARC has been working great for me (both cellular and wifi) but today was the first time I was asked to login again and then select my core. Ordinarily that would be slightly annoying but today it happened while I was at a stoplight (usually pretty simple to get ARC started in just a few seconds). So I just had to wait until I got home to login again. Didn’t think to exit the app and then restart it to see if that would work.