“Ghost” tracks appearing after NAS reset (ref#TI29D8)

Support
1

What best describes your playback issue?

· Music doesn't start when I press "Play"

What type of Zone is affected by this problem?

· *All of my Zones* are affected.

Does the issue affect all file formats?

· The issue affects *multiple/all* file formats.

Does the issue happen with local library music, streaming service music, or both?

· *Only local library *music is affected.

Where is your local content stored?

· Somewhere else on the local network (NAS)

If you move the content from your NAS to a local storage location, do you still experience issues with playback?

· The issue only happens when the content is on the main NAS storage location

Please try playing content of a lower sample rate (44.1kHz or 48kHz), does this work as expected?

· No, lower sample rates are still affected

Do you have an approximate timestamp of when the issue last occurred?

· 02:18 UK time 31-12-2024

What are the make and model of the affected audio device(s) and the connection type?

· all

Describe the issue

Tracks appearing as "ghost" listings after resetting NAS

Describe your network setup

Synology DS1821+ connected directly via 10GBe

2

To describe the issue in more detail:

  • Previously I had all my local music on my NAS, and everything was fine.

  • I recently rebuilt my NAS, I’ve not changed the drive letter or folder structure at all. But since doing so, a large portion of my music when I click play it just immediately says “too many failures, stopping playback”.

  • I can get the song to play if I manually search for that song and specifically browse to the version on my NAS.

  • Even after removing all local storage folders in roon, tracks are still showing as a FLAC version in my library with no directory. See this screenshot where I have two copies of the same track, one of which it gives the path for my NAS and plays fine. The other lists no file directory at all and does not play.

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Do I need to clear some sort of cache to fix this? It’s pretty irritating as currently I cannot use any of the album browsing features, or playing from my history, I have to manually search for a track, go to the album, manually change to the version that displays a file directory, THEN play…

3

Have you tried rebooting the server. That sometimes cleans up issues.

4

Hey @GoldenSound,

Thanks for writing in! In addition to what @Rugby has suggested above, I’d also be curious to see your ‘Clean up Library’ window. If you navigate to Roon Settings>Library>Clean up library, what can you see here?

Have you navigated to your Roon Settings>Storage and confirmed that your watched folders are still properly synced, and not duplicated?

7

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