Google NEST Roon Arc Issue

Support
1

Having same problem. Cannot get Roon ARC to connect from outside home.

Here’s the diagnostic data. My router is is a Google NEST setup.

{
“ipv4_connectivity”: {“status”:“NetworkError”,“status_code”:504,“error”:“error: Error: ETIMEDOUT, response code: undefined, body: undefined connected? undefined”},
“external_ip”: {“actual_external_ip”:“24.aaa.bbb.ccc”,“actual_external_ipv6”:“null”,“router_external_ip”:“192.168.0.10”},
“status”: “status”: MultipleNatFound
,
“natpmp_autoconfig”: {“status”:“NotFound”},
“upnp_autoconfig”: {“server_ip”:“192.168.86.1”,“found_upnp”:true}
}

2

Hi @Mark_Hickey,

Thanks for writing in. I’ve split off your reply into its own thread for proper visibility. Please fill out the necessary system info below:

Roon Core Machine

Include your operating system and machine info (Model, CPU, RAM)

Networking Gear & Setup Details

Your network gear (model of routers/switches) and if on WiFi/Ethernet

Connected Audio Devices

Specify what devices you’re using and their connection types, like USB/HDMI/Chromecast, etc.

Number of Tracks in Library

Tell us how large your music library is, eg. “30,000 tracks”

Description of Issue

Tell us about the problem you’re having in as much detail as possible. Screenshots are always appreciated!

3

Ben,

See answers below.

Roon Core Machine

Include your operating system and machine info (Model, CPU, RAM)

Nucleus Plus. Version 2.0.

Networking Gear & Setup Details

Internet provided through Cable Modem. Nucleus Plus is connected by Ethernet directly. Route is a Google Nest with 4 WiFi points.

Your network gear (model of routers/switches) and if on WiFi/Ethernet

Connected Audio Devices

Have numerous audio devices connected – three Apple TV’s, two Chromecast, HomePod, two SONY HAP/HAP-EZ units, BOSE unit, SONOS unit, and headphone amp connected to my iMac which is connected by Ethernet. Most audio deices connect using WiFi. Can send a detailed list if you need.

Specify what devices you’re using and their connection types, like USB/HDMI/Chromecast, etc.

Number of Tracks in Library

Tell us how large your music library is, eg. “30,000 tracks”

50,000 tracks

Description of Issue

Trying to setup Roon ARC. Not able to access my Roon Core. Here’s the diagnostic data report.

{

“ipv4_connectivity”: {“status”:“NetworkError”,“status_code”:504,“error”:“error: Error: ETIMEDOUT, response code: undefined, body: undefined connected? undefined”},

“external_ip”: {“actual_external_ip”:“24.aaa.bbb.ccc”,“actual_external_ipv6”:“null”,“router_external_ip”:“null”},

“natpmp_autoconfig”: {“status”:“NotFound”},

“upnp_autoconfig”: {“status”:“NotFound”}

}

Tell us about the problem you’re having in as much detail as possible. Screenshots are always appreciated!

4

Hey @Mark_Hickey,

Thanks for sharing the error code! Here are the next steps to troubleshoot:

  • Turn on UPnP on your router and try to run Roon’s port forwarding test again.

  • Try to set up manual port forwarding in your router.

    • Make sure the IP/Port matches in any port forwarding rule you create.

  • Double-check to make sure you don’t have any VPNs, Firewalls, or other network filtering software blocking Roon.

  • Check if your modem is in Bridge mode.

  • Restart your network hardware and update firmware.

6

I’m working through your suggestions.

my UPnP on router is on. No change in getting port forwarding to work.

my modem is not in bridge mode. Before I change it want to verify it needs to be in bridge mode for Roon ARC to work.

My other question relates to your comment on VPNs, firewalls, etc. I have a firewall on for may desktop computer and also use virus protection. I don’t think this affects my Roon core since it’s on the Nucleus. Does that make sense?

7

Hey @Mark_Hickey,

In your setup, setting your modem to bridge mode may very well be the trick to getting Arc to connect properly.

If you were having connection issues with your desktop I would say the issue properly lies within the firewall settings. However, in this case I would only review your router firewall settings as that will have direct connection to your Nucleus.

8

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