Graphics issues

JENGHUNG_LUO · February 10, 2021, 4:20pm

Core Machine (Operating system/System info/Roon build number)

Server: Ubuntu
Client: Windows 10 PC, Nvidia RTX3070 with latest driver.

Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)

Roon LAN to PC, PC to SPD/IF DAC

Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)

(not related to audio)

Description Of Issue
The broken menu graphics seem to happen from 1.6 but the problem remains on 1.8. So I don’t think it is related to my PC’s graphics driver.

rr|690x305

dylan · February 10, 2021, 7:33pm

Hi @JENGHUNG_LUO

Do you see this in other areas of the app?

Is there any change if you uninstall and reinstall the GPU drivers?

JENGHUNG_LUO · February 11, 2021, 4:03am

All menu items could have such artifact. I guess it is related to desktop resolution (wrong buffer pitch or something like that). The PC is with a 3440x1440 21:9 wide screen. I have another PC with 1920x1080 resolution and it works fine.

dylan · February 16, 2021, 8:06pm

Hi @JENGHUNG_LUO

Would you kindly use the directions found here and send us over a set of logs using a shared Dropbox link? Thanks!

JENGHUNG_LUO · February 17, 2021, 3:08pm

C:\Users\jengh\AppData\Local\Roon\Logs folder is zipped here:

gdrive

JENGHUNG_LUO · February 17, 2021, 3:29pm

The artifact is related to mouse pointer movement. I’ve tried to reduce desktop refresh rate from 144hz to 60hz but it does not help. I uploaded a video here:

https://youtu.be/wFhdjShWjms

Rugby · February 17, 2021, 3:42pm

Do you have HDR on?

Also, you might try adding the -nodeepcolor switch to the Target line in the shortcut to see if that changes the behaviour.

JENGHUNG_LUO · February 17, 2021, 4:10pm

No. (And the problem remains if HDR is ON)
same.

02/18 00:05:44 Info: Starting Roon v1.8 (build 756) stable on windows
02/18 00:05:44 Info: [URI] Checking that FriendlyAppName == Roon
02/18 00:05:44 Info: Registering for URI scheme: Roon, roon
02/18 00:05:44 Info: URI scheme executable path remains “C:\Users\jengh\AppData\Local\Roon\Application\Roon.exe” “%1”
02/18 00:05:44 Trace: Checking if we are already running
02/18 00:05:44 Trace: Nope, we are the only one running
02/18 00:05:44 Info: Is 64 bit? True
02/18 00:05:44 Info: Command Line Argument: -nodeepcolor
02/18 00:05:44 Info: Loading broo project: ui.broox
02/18 00:05:44 Trace: [realtime] fetching time from NTP server
02/18 00:05:44 Trace: [broo/imagecache] loaded 4258 cache entries from C:\Users\jengh\AppData\Local\Roon\Cache\brooimages_1\index.db, current: 512mb / 421mb
02/18 00:05:44 Trace: [orbit] init seq=3139, pending=389, spcount=7, uidcount=2

Rugby · February 17, 2021, 4:20pm

Btw, just another user like you, giving some suggestions that have helped in other threads while you wait for support to analyze the logs.

I am running 2560X1440 at 144 Mhz with a EVGA 1070ti and I am not seeing an issue. (Yes, I know different generation of gpu). But, I also do not run any other vid cap or overlay for gaming. So, no twitch etc. I know that sometimes programs like Afterburner have caused conflicts.

If you have any of those other programs running, like GeForce Experience, etc, you might try turning them off and seeing if that makes a difference.

JENGHUNG_LUO · February 17, 2021, 4:37pm

Thanks. The problem is gone after disabling RivaTuner’s OSD support.

PS: GeForce Experience’s OSD overlay works fine with Roon.

system · February 19, 2021, 4:37am

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