Gray or White Artwork Displayed Incorrectly (ref#15ANBP)

[Eduardo_Olivares]

Affected Product

Roon

Roon Issue Category

Interface & Usability

Description of Issue

Given some bug introduced with build 1353 (but fixed in 1357) that cause running multiple instances of Roon server I got a few freezes/crashes that seems may have corrupted some database. The problem I have is that the artwork for some tracks/playlist are not displayed correctly, instead a plane gray or white image. This happen in the Home page or inside “recent activity” or “New releases for you” or “Playlist by Roon”. I tried already with Settings/Library/Clean up library but it didn’t work.

Roon Server Platform

Windows

Roon Server Specifications

Dell Precision 3561 64GB RAM, Windows 10 22H2

Connected Audio Devices

HoloAudio Spring3 KTE DAC through USB

Home Network Details

WIFI

Screenshot

[fietser]

Did you also clear the cache?

[Douglas_Gardner]

Your solution worked for me. Was having the same problem. Clearing the cache on my Roon remote laptop solved it. Didn’t need to do anything on Roon Core machine.

[Eduardo_Olivares]

Awesome, fixed. How Did I miss that?
Thanks a lot!