Gustard R26 suddenly not functioning after a year of use (ref#JQM6WX)

[Borja_Canadell]

What best describes your playback issue?

· My DAC, streamer, or speaker doesn't appear as a Zone in Roon

What type of Zone is affected by this problem?

· *Network Zones* are affected.

Is the affected network Zone connected with Ethernet or WiFi?

· Ethernet

Which network audio protocol is the Zone using with Roon?

· RoonReady

Does the device show up at all in Roon Settings -> Audio?

· Yes, it shows up there, but it isn't Enabled

Does the "Enable" button unlock the Zone?

· I pressed Enable, but the Zone remains disabled

Does the device play audio from another source when using the same connection?

· The device has no problems with another audio source

Have you checked that Roon is whitelisted in any firewalls?

· I've checked the firewall and the issue remains

Since you are using a network connection to the device, please ensure that your RoonServer is on the same subnet as the device

· My devices are on a single subnet but is not visible to Roon

Do you have a complex network setup?

· I have a *mesh network* with devices connected to multiples points

Your local network might need some re-arranging to support Roon.

· None of the suggestions have helped me. I'd like to submit a support request.

What are the make and model of the affected audio device(s) and the connection type?

· gustard r26

Describe the issue

I have been using a gustard r26 for over a year with no problems, and today suddently it does not work and nothing has changed at all, can you please help out?

Describe your network setup

the same network switched used previously

[benjamin]

Hey @Borja_Canadell,

Thanks for taking the time to write in! It’s good to see you on community again, sorry it’s an issue that prompted your recent post.

@Borja_Canadell

the same network switched used previously

Let’s first simplify your overall network setup. Get your Roon Server machine directly connected to your primary router, and do the same for the R26. Let me know if you’re still having issues afterwards.

If you are, then on your Mac, can you please navigate to macOS System Settings > Privacy & Security > Local Network , and make sure Roon is allowed? If it is already enabled, toggle it off and on again. Then reboot your Mac, and see if the same issue persists.