Hard drive vanished

Tinkering
#1

Roon Core Machine

ROCK running on I7 3770, 16gb RAM

Networking Gear & Setup Details

SKY gigabit router - ethernet - ROCK machine - raspberry pi

Connected Audio Devices

output to raspberry pi running ropieee

Number of Tracks in Library

60000

Description of Issue

Internal hard drive has vanished for the 2nd time in a week. Tried to play music via app and progress bar just sits at zero, rebooted ROCK and hard drive gone!

1st time I had to remove it from ROCK machine and reformat in a caddy to reinstall into ROCK before it was found again.

Hard drive is only 9 months old and has only been used for this purpose - system was working fine until a week ago. 1st time was before the update to 2.

Anybody came across this?

#2

Aha, I have similar problem in that I can’t finish a ROCK install if the internal drive is attached.

My machine ran perfectly for at least a year. It ran perfectly with the original V2.0 install, but when I had to recover from the Roon driven mistaken downgrade to V1.8 then the problems started.

I think that there is a common cause to these problems.

It has been suggested to me by @danny to reformat the drive in another machine, but it seems that doesn’t work very long.

#3

Them flipping hard drive fairies are at it again.

Have you got any more details of your ROCK device? Make and model

#4

hp compaq elite 8300 i7. My old PC as I said running absolutely fine until this week. I wouldn’t mind if I could get it up and running in less than 24 hours - 3tb transfer of music.

#5

I don’t have any local stored music, so I don’t know if this would work. Doe’s Roon recognise a HDD in a caddy via USB?

Or in a caddy via USB on a router as a shared drive.

#6

No it wouldn’t see that either. Does the file system of the drive matter before it’s connected to ROCK? Can’t remember any problems when I first set this up.

#7

Do you mean you have tried this?

https://help.roonlabs.com/portal/en/kb/articles/rock-storage-basics#:~:text=We%20recommend%20USB%20drives%20connected,EXT4%20if%20you%20don’t.

#8

I would have used that for initial setup. I formatted the drive NTFS anyway so should still have been recognized. Windows also claims no problems/errors with drive, if that can be trusted.

This happening once is a nuisance but twice is a bit worrying considering I played music for about 10 mins in between the drive going awol.

#9

When it went AWOL, was this after rebooting your Core?

Inside your Core, can the HDD be plugged into another SATA port. I think hp compaq elite 8300 i7 has 4.

#10

I was trying to play music that was showing in my library but progress bar just sat at zero then skipped to next song and repeated the process - I think the drive was already awol by this point. Only then did I reboot to find an empty library and drive gone. Last copied music to the drive yesterday, only thing I did different was hibernate my windows PC. Surely that could not affect CORE on a seperate PC?

#11

Since you’ve installed ROCK on this machine, rather than an Intel NUC, you have what is referred to as a MOCK.

Hopefully another forum member has a solution as I don’t believe Roon support with get involved.

I’ve move the thread to the #Tinkering section of the forum where you may get more help with a MOCK device.

#12

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