have problem in starting roon arc application

Support
1

Roon Core Machine

Microsoft surface pro 6, i7-8650U, 16GB ram

Networking Gear & Setup Details

iptime AX2004M

Connected Audio Devices

network player SOtM sMS-200ultra neo

Number of Tracks in Library

20255 tracks

Description of Issue

Hello.

I have a problem using the Roon ARC application.

My phone is Samsung galaxy z flip 3. Even if I turn on the Roon ARC app on my phone, only the first logo screen appears and does not move to the next screen. Please check the screenshot.

Even after deleting the app and reinstalling it, rebooting the phone doesn’t solve the problem.

I look forward to your reply.

Thank you.

Sincierly,

Juhyung

Screenshot_20230203_232901
Screenshot_20230203_2329011080×2420 103 KB

2

Hey @Juhyung_Hong,

Thanks for taking the time to write in, and welcome to the community! I’m sorry to hear you’re having issues getting Arc to boot up!

As a next step, can you please remove Arc on your device, and manually download Arc from the link below:

https://download.roonlabs.net/builds/RoonARC.apk

Let me know if you still run into issues after the above. :+1:

4

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