Can you please provide the information prompted by our moderators at your convenience so that the tech support team may be equipped to assist you?
We provide support via a Community forum because it allows us to pool expertise for every issue posted, rather than silo support through a single email chain with one agent. A public post allows our entire tech support team - as well as marketing, senior developers, moderators, and tech-savvy users - to work together to resolve your issue. Unfortunately, you’ve had to endure an extreme wait time as we work through a queue of issues related to our recent launch of Roon 2.0. That’s both unusual and unfair. It’s my hope that we can win you back with a prompt resolution to this issue.
If you’re able to provide details of your setup in the template below, the team will be watching for your response:
Roon Core Machine
Include your operating system and machine info (Model, CPU, RAM).
Networking Gear & Setup Details
Your networking gear (model of routers/switches/etc), connection types (Wifi/Ethernet), and any firewalls, antivirus, or VPN software.
Connected Audio Devices
Specify what devices you’re using and their connection types, like USB/HDMI/Chromecast, etc.
Number of Tracks in Library
Tell us how large your music library is, eg. “30,000 tracks”.
Description of Issue
Tell us about the problem you’re having in as much detail as possible. Screenshots are always appreciated!