I’m reaching the end of my tether with Roon. I like the features and interface, but every week now I have to logout and then log in again, which sometimes works and sometimes doesn’t… eventually it does and I can use Roon again for a further week… It’s really starting to grind on me, to the point I’m thinking about canceling my subscription…
Does anyone have any ideas how I can resolve this?
Thanks
Roon runs on my M1 MacBook Pro [2021]
I have a Netgear router with a wired connection to my Naim ND5XS2
Hi @Richard_Horsley,
Thanks for reaching out to us to ask about this issue. What is the symptom you are seeing that causes you to need to log out and in again? Is the server not connecting to the Roon client or are you being signed out?
the UI works but I’m unable to select a zone other than System output… I also have a Naim Muso that that disappears too.
The only way to resolve this requires me to logout - that often doesn’t work as it the start saying can’t connect to Roon Server and then and sometimes prompts to connect to another server.
I then have to restart my MAc and it will come back to life - Logging back in first takes me to your website - and then I get the option to launch roon again and it works.
Are you running macOS Sequoia at version 15, 15.1, or 15.2? If so:
There were many reports about device discovery issues on the Roon forum up to 15.2, which required fiddling with the network permissions and/or rebooting.
This seems to have been a macOS issue, and there have now been quite many reports that this was probably fixed in Apple’s new update to 15.3, as released three days ago. It seems that macOS after the update now finally shows a message, asking you to grant network access permissions to Roon. Approve this and hopefully it should be fine.
Let us know if this doesn’t help, so that the forum hive mind gets some more information on whether 15.3 really fixes it generally or not.
If it does not help, or if you don’t want to upgrade macOS right now, try going to the macOS Settings > Privacy and Security > Local Network. There should be two toggles for Roon and Roon Server. They must be enabled and most likely already are, but nevertheless toggle them off and then back on again. Maybe this helps already. If not, try rebooting the Mac. This normally helps, but might have to be repeated if you update Roon or reboot the Mac. (Hopefully the 15.3 update should fix all this)