Have to login to TIDAL when core is rebooted

[Yargi_Erel (Yargı Erel)]

This happens to me too.

Thanks,

[noris]

Hi @Yargi_Erel,

So we can better assist you, please provide a brief description of your current setup using this link as a guide.

Make sure to describe your network configuration/topology, including any networking hardware currently in use, so we can have a clear understanding of how your devices are communicating.

How much time passes between when the Core is booted and you see any TIDAL login errors?

[Yargi_Erel (Yargı Erel)]

Hi @noris,

v1.7 Core on 2013 Mac Pro (537)
v1.7 Control on a 2016 Dell laptop (537)

When Core machine is restarted and Roon automatically reboots, either through Core or Control’s interface, I get a prompt that Tidal login is failed.

Core:

Control:

This happens consistently every time Core machine is restarted.

Thanks,
Yargi

[noris]

Hi @Yargi_Erel,

Can you please let me know the exact local time + date you next see this issue occur?
We have an active investigation with QA into this issue, and I can add your report to it.
Thanks!

[Yargi_Erel (Yargı Erel)]

Hi @noris,

You can check 09:35 - 09:38 British Summer Time, today, 9th of May.
This is on the Core.

Thanks,
Yargi

[noris]

Hi @Yargi_Erel,

Thanks for the timestamp! I have activated diagnostics mode for your Core and what this action does is automatically upload a log-set to our servers for analysis. I can confirm the logs have been received and have been added to our investigation ticket. I appreciate your patience while this investigation is concluded and thanks again for the report!

[Yargi_Erel (Yargı Erel)]

Thanks for the update, @noris! Hope you guys can get to the bottom of it. Good luck!

Cheers,

[Yargi_Erel (Yargı Erel)]

Hi @noris, was 555 an attempt to fix this issue? I can report it’s still happening on 555 as well

Thanks,
Yargi

[noris]

Hi @Yargi_Erel,

No, build 555 was a hotfix for TIDAL loading issues. We still have some changes in the pipeline for this issue in our next release, and the work for the release in progress.

[nuwriy]

Hello @Yargi_Erel,

I wanted to reach out and let you know that we released Roon 1.7 Build 571, which includes some improvements that we believe should help here. Please give the update a try and let us know if it helps!

You can read the full release notes here:

Roon 1.7 (Build 571) is Live!

Hi everyone! The latest update of Roon is now rolling out, with bug fixes, performance improvements, and our new Recent Activity feature! Recent Activity Roon’s overview screen has always functioned as a kind of “home” screen, providing you with easy access to your recently added music and new releases recommended for you. If you liked an album enough to add it to your collection, Roon has always made sure it’s close to hand. But we realize that not everyone listens in the same way, and with …

Thanks,
Roon Support

[noris]

Hello @Yargi_Erel

I wanted to reach out and let you know that we released Roon 1.7 Build 610, which includes some further improvements regarding this behavior.

You can read the full release notes here:

Roon 1.7 (Build 610) is Live!

[image] Hi everyone! The latest update of Roon is now going live with performance improvements, bug fixes, and our new Sleep Timer feature! Many Roon users listen to music in bed or while winding down for the day in their favorite listening place. Whether it’s a soothing playlist or internet radio station, it’s a great way to end the day. With our latest update, you can do just that. Simply start your music, set when you want it to end, and fall asleep to your tunes as the music gently fades…

Thanks,
Roon Support