Have to reboot Sonos Connect - "Roon lost control..."

Hello All,

I don’t have any new information to share at the moment, however I felt it was important to chime in and say that all of your reports are being heard and documented. This is an active investigation involving multiple levels of our organization, including members of the support, QA, and development teams.

There are two bits of information that may help us out with figuring out what is happening when this error is occuring

  1. How many zones do you have on your network?
  2. Do you see this error when playing to a single zone with a known strong network connection (ie. hardwired or close to the router)?

-John

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