Help, unable to run Roon after running forced backup

[Paul_Elliott]

Roon was running well, until i forced a backup and now Roon won’t run.

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[Geoff_Coupe]

Please supply more details on what you mean by “forced a backup” and now Roon “won’t run”… Thank you.

[Paul_Elliott]

I’d just moved my core from my Nucleus + to my Mac mini. After waiting about 4 days for indexing to finish I set up a new backup. It wouldn’t work and so I pushed the force backup button and now Roon won’t open.

[Geoff_Coupe]

Right, so now we know that:

• You have migrated your Roon Server from a Nucleus+ to a Mac Mini
• The migration apparently required a complete reindexing of your music content (which normally is not necessary if you had followed the migration procedure given in the Roon Labs Knowledge Base)
• You set up a new Backup and “it wouldn’t work” - what happened?
• You pushed the “Force Backup Button”- do you mean the “Backup now” option? What happened then, did it make a Backup?
• and now “Roon won’t open” - did the Roon client crash? When you open Roon, does nothing happen, or do you get the Roon screen with the pulsing Roon logo?

[Paul_Elliott]

Yes, sorry m, I can be a tad impatient sometimes

I had to go out after I pushed the force backup button and when I got home I noticed that a few bytes had seemed to backup but it didn’t seem to be a proper backup.

Trying to open roon I kept getting a prompt
to login in between seeing the Roon logo.

[Geoff_Coupe]

So you get the redirect to the web browser asking you to login, and once you do that you are returned to the Roon screen showing the pulsing Roon logo?

[Paul_Elliott]

Yes, repeat and rinse….

[Geoff_Coupe]

And how long do you wait when you have the pulsing Roon logo before you kill Roon and start again?

I believe that you have 700,000 tracks in your library. I have 70,000, and after a major upgrade of Roon Server, it can take several minutes of the pulsing Roon logo before Roon Server completes its first start up…

[Paul_Elliott]

Roon ran well when I first set it up on the Mac.
But now it just won’t start.
It’s asking me to login again.

[Paul_Elliott]

I just de-authorised my Mac server and now it’s come back (on the Mac) reindexing again and over 700,000 tracks showing.

[daniel]

Hi @Paul_Elliott,
Thanks for writing in to ask about this. If your request has been solved please mark your comment as the solution.