I downloaded ARC on my iPhone, and when I go into the roon settings under ARC, I get this window.
Any clue of what I need to do to get ARC to work on my iPhone so when I leave my home it will actually play music via Bluetooth in my car?
[screenshot redacted for privacy]
Here is a screen shot also from my iMac. and a diagnostic report.
{
“connectivity”: {“status”:“NetworkError”,“status_code”:504,“error”:“error: Error: ETIMEDOUT, response code: undefined, body: undefined connected? undefined”},
“external_ip”: {“actual_external_ip”:“66.zzz.yyy.xxx”,“router_external_ip”:null},
“natpmp_autoconfig”: {“status”:“NotFound”},
“upnp_autoconfig”: {“status”:“NotFound”}
}
Hi Marc,
Support prefers each to their own support thread. Can you fill in the form below for the information that support will need to help you.
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Who is your internet service provider?
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Please list the make and model of your modem and router?
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Do you have any additional network hardware, like additional routers or managed switches?
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Does your network have any VPNs, proxy servers, or enterprise-grade security?
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What machine are you using as a Roon Core, and how is it connected to the internet?
Hi @Marc_Abramson,
Thank you for your patience while we’ve diligently worked to reach every request for support with port forwarding. I’m sorry you’ve had to endure such a long wait time.
The diagnostics you’ve provided suggest that UPnP is not properly configured on your router.
Please first try the following steps:
- Try to enable UPnP/NATPMP in the web administration interface for the router directly upstream from your Core
- Try to manually open the port in your router’s port forwarding configuration
- Make sure the IP/Port matches the Port listed in Roon → Settings → ARC
- Check for any VPNs or Firewalls that might be interfering
- Check if your modem is in
Bridge
mode
If you continue to experience difficulties, please tag the support team and include the following information:
- What is the make and model of your modem and router?
- Do you have any additional network hardware, like additional routers or managed switches?
- Who is your internet service provider and what is your geographic region?
- Is your Modem configured in Bridge Mode so that it operates only as a modem or do you have the ports forwarded on both?
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