Help with subscription

Roon Software Discussion
1

What’s the best way to get a reply from Roon for a subscription question, please?

Not a complaint: big fan who realizes that the good people at Roon are also busy people :slight_smile:

I filled in the Contact us form a week or so ago and got an auto-reply from contact@.

But nothing since then…

Am I justified in following up - given that they specifically ask us not to, please?

Would especially welcome guidance from any member of Roon staff ‘lurking’ here. Thanks!

2

Paging @beka

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Thanks, @Jim_F !

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Or, if not @beka, then @accounts.

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A post was split to a new topic: Help wiht Subscription Question

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Thanks @Jim_F and @xxx, I have moved Mark’s post to a new thread for Mark and the account team to discuss Mark’s questions. I am closing this thread.

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Hey @Mark_Sealey,

Thanks for reaching out on community as well — I am so sorry to have kept you waiting. It was not what we intended. We are, in fact, working as hard as ever responding to all requests.

I just sent you a reply to your email. Let’s stay in touch there.

P.S. Thanks @Jim_F, @xxx and @Robert_F. You guys are awesome!

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