History and statistics gone with the wind

Support
1

Roon Core Machine

ROCK nuc8i7

Networking Gear & Setup Details

Sonore upnpbridge
Fritz 7490

Connected Audio Devices

Naim ND5XS

Number of Tracks in Library

About 20.000

Description of Issue

I changed my password in valence (forgot password), went back to Roon and suddenly had to type in the new password - the whole history and statistics were gone away and set to zero.

2

Hi,

What trouble shooting steps have you try, such as rebooting the NUC and/or login out of Roon and then logging back in again?

3

Try restarting the core. Then, make sure that you have the same user profile selected that you had before. Nothing was actually deleted–it’s all still in your database.

4

I did all - rebooting the core, same profile, … the information about history and „statistics“ we’re gone also in the other profiles.
So I restored from a backup and decreased the interval.

5

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