History and statistics gone with the wind

Roon Core Machine

ROCK nuc8i7

Networking Gear & Setup Details

Sonore upnpbridge
Fritz 7490

Connected Audio Devices

Naim ND5XS

Number of Tracks in Library

About 20.000

Description of Issue

I changed my password in valence (forgot password), went back to Roon and suddenly had to type in the new password - the whole history and statistics were gone away and set to zero.


What trouble shooting steps have you try, such as rebooting the NUC and/or login out of Roon and then logging back in again?

Try restarting the core. Then, make sure that you have the same user profile selected that you had before. Nothing was actually deleted–it’s all still in your database.

I did all - rebooting the core, same profile, … the information about history and „statistics“ we’re gone also in the other profiles.
So I restored from a backup and decreased the interval.

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