I am one of your customers who purchased your software to enhance my listening of my music collection but for me it has been an ongoing challenge dealing with issue after issue which ate into my very valuable listening time.
Many of the problems faced by other users on the forum have happened to me at different times over the last few months including the software suddenly not recognizing and loading my music folders, white screens, music skipping, missing albums, Tidal integration issues, genre issues, right picture wrong bio etc etc. I stopped using the software last month and went back to using JRiver Media and decided to wait for the big software update in the hope it would fix the different problems and then reassess if I would stick it out.
I installed the update no problems and for two days proceeded to using it again minus the Tidal which I decided wasn’t worth the extra problems. It wasn’t perfect but the problems were small again in the genre area mainly. Then on Saturday started it up for use at a dinner party and up comes the message -
"There was an issue loading your database" along with a sad computer face and bang it shuts down at least before it would always load the software but not now. I would like to emphasize the software was working for 2 days and then died suddenly out of the blue .
This brings me to my biggest problem with your software and that is summed up in one word “Trust” . If I spend hours and hours making playlists and honing the database to fit my music requirements the last thing I want I want to do is to have to start again. If the problems were seen in my other music programs or I had under powered or wrong equipment I could understand it, but in my view there are many problems with the Roon software at this time .
I know there are many who like to be beta testers and dealing with the problems with new software but in this case I just want to listen to my music and I don’t want buy new equipment or tablets to suit the software. If Sonos, Spotify or Jriver Windows, Mac, Android etc can play nice and be reliable then I expect the same from a program I pay $100.00 for . ( In Australia that’s near $200.00 bugger).
Lastly I just wanted to say I know you have customers that sing your praises and have never had a problem and I hope Roon will get to the point where it will offer a great experience to all your users but on behalf of the quite ones out there that don’t normally complain (like myself) I hoped for a better experience.