Computer Dell Latitude DESKTOP-IPLCAQ6
Processor Intel(R) Core™ i-7 4600U CPU@ 2.10 GHz 2.70 GHz
RAM 8 GB
System type 64 bit, processor x 64
Operation system Windows 10 Pro ver. 21H2
Op. system compilation 19044.2604
Windows Feature Experience Pack 120.2212.4190.0
Networking Gear & Setup Details
Connected Audio Devices
MBL N-31 Roon Ready connected through RJ-45
Number of Tracks in Library
Description of Issue
After break in power suply I couldn’t open the Roon core which is installed on above mentioned computer. So I installed Roon core once again. When I’m oppening it an announcement appear that my databaze i s not compatibile with this verssion of Roon core. I don’t know what to do to make it work.
@Andrzej_Sak, welcome to the Community. What version of Roon was your Windows Core running, and do you have, or did you make, a backup of its database from within Roon using the backup process in Settings → Backups?
I can’t reach Roon settings becouse wen I’m trying to open Roon aplication it apears full screen size anoucement that installed version of Roon Aplikation is lower than I had before and possiblly that is the reason why database is not compatibile with this lower version
When I tryed to solve the problem I have used Windows assist. So it searched the net end have found Roon installer. So I did this way. Maybe that was my mistake. Unfortunately I don’t know much about computers, software, stuff like that and how it works. I don’t know I have enough knowledge to handle it.
Have you confirmed that you have exceptions created with your firewall software (or the Windows firewall) for roon.exe and raatserver.exe? Is anything showing in your Settings → Audio tab, and if so can you Enable any of the devices?
Have you also been able to connect Roon to your music library?
I didn’t change anything if Windows (for exemple: level of firewall) since Installing Roon for the first time 2 years ago. And it was working perfectly connected to Tidal antil now. This newest version can’t work at all, can’t see audio devices. When I log in Tidal to Roon it sais that log in is succesfull but I can’t use it. I can’t serch for music and do nothing else. And it is ofcourse impossible to find my music library. I instslled Roon two times in last to days. Each time installation was succesfull and there was not any alert from operation system that something went wrong. Irealy don’t know what to do.
This sounds like you were running a very old version of Roon that could not be upgraded to Roon 2.0. I’m looking over your account diagnostics and I see that you were able to re-install Roon 2.0 and that its working.
This is most likely the issue now. I suspect that you had the firewall rule in place for the old Roon install, but when you re-installed 2.0, the firewall rule didn’t carry over.
Since you are using a Windows PC, I would verify that both Roon.exe and RAATServer.exe have been added as exceptions to your Windows firewall.
I would also add these exceptions to any Antivirus or other Firewall blocking applications you may have and ensure that you connected to your network via a Private network, not a Public one, see this guide for more information.