How to prevent Banned and hidden tracks from being played f.e. on shuffle play

[Marten_van_Heusden]

Hi,

I play roon rock with only on frustration. I like to keep my library in high quality. So when Tidal has a better version of a track or Album I hide my own version and ban it. Assuming it will not play the banned and hidden when on random/shuffle play. It does play it though. How can i prevent this?

[vadim]

Hello @Marten_van_Heusden,

Thank you for reaching out to us.

To help us better understand what’s happening, could you please let us know from where you’re playing the track — for example, from an album, playlist, artist page, or shuffle across your entire library?

Also, please share the exact name of the track you’ve banned, and try to reproduce the issue once more so we can review what’s happening.

Thanks!

[Marten_van_Heusden]

I was playing all tracks in shuffle play. It was a george benson song from his live album.
Song: We as Love
Allbum weekend in LA
Playd it between 11 and 12 this morning CET

Hope this helps.

[benjamin]

Hey @Marten_van_Heusden,

Thanks for sending a set of logs over! We see the song you mention and it’s playback - but don’t see any signs of it being banned specifically.

Could you share a screenshot of the ban? Can you confirm you’re on the same Roon profile when this occurs?

If you could, please re-ban a track, reboot your Roon Server, and let me know if the same issue occurs.

We’ll be on standby for your reply!

[Marten_van_Heusden]

So i have the tidal version as primary and my private version banned and hidden.

[Marten_van_Heusden]

Just now i played Rollin’ by kool & the gang. Again in shuffle play of all my tracks. This track is banned too. I took these screen shots.

[vadim]

Hello @Marten_van_Heusden

Thank you for the update and for providing examples.

We’ve discussed this with our senior QA and development teams. The team is investigating some possibilities here and, as soon as that investigation is complete, we’ll be sure to follow up ASAP.

You have our apologies for the trouble here, and we’ve greatly appreciated your patience as we continue investigating this tricky issue. We’ll be in touch as soon as we can.

[Marten_van_Heusden]

No Worries, Vadim. Happe to help if there’s a need.

[benjamin]

We have everything we need for now - thank you @Marten_van_Heusden for your responsiveness so far! We should have some more information and next steps to share before the end of the week.