How to reach customer support for Nucleus purchase offer?

Does anyone know the best way to reach someone like Sales Support at Roon? It’s regarding offers they’ve had recently for purchasing a Nucleus (one was a free Dragonfly DAC, the other a free year of Tidal). I have emailed twice asking about these offers but never received any response at all. I purchased a Nucleus and am entitled to these offer(s) (at least one) but can’t reach anyone about making that happen.

Roon Core Machine

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Try here…

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