[How To] - Technicolor FXA5000 Network Gateway/Switch from Telus - ROON Arc Not Connecting - Error 502

Roon Core Machine

Windows 10 Lenovo PC with 8GB Ram

Networking Gear & Setup Details

Telus Fibre Internet with Network hub and Wifi 6

Connected Audio Devices

Roon ARC on iPhone

Number of Tracks in Library

12,911 Tracks

Description of Issue

Trying to setup ARC and keep getting this message. A lot of the others in the forum are getting 504 error, not 502. Tried a number of things within the hub/switch settings and wifi router settings. The PC is connected to the switch though, so I don’t think the WiFi router is an issue.

{
“connectivity”: {“status”:“NetworkError”,“status_code”:502,“error”:“error: Error: connect ECONNREFUSED XXX.XXX.XXX.XXX:55002, response code: undefined, body: undefined”},
“external_ip”: {“actual_external_ip”:“XXX.XXX.XXX.XXX”,“router_external_ip”:“XXX.XXX.XXX.XXX”},
“natpmp_autoconfig”: {“status”:“NotFound”},
“upnp_autoconfig”: {“server_ip”:“XXX.XXX.X.XXX”,“found_upnp”:true}
}

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