Trying to setup ARC and keep getting this message. A lot of the others in the forum are getting 504 error, not 502. Tried a number of things within the hub/switch settings and wifi router settings. The PC is connected to the switch though, so I don’t think the WiFi router is an issue.
Who is your internet service provider? - Telus - Fibre
Please list the make and model of your modem and router? Technicolor FXA5000 Network Gateway/Switch from Telus
Do you have any additional network hardware, like additional routers or managed switches? Yes there is a Wifi 6 Boost wifi router connected to the Telus Gateway/Switch. Also an 8 port D-link switch between the PC and the Telus Gateway/Switch. I took the 8-port switch out of the path and have the same error.
Does your network have any VPNs, proxy servers, or enterprise-grade security? No, none
How is your Roon Core connected to the internet? Hardwire connection to the Dlink Switch which is connected to the Telus Gateway/Switch
I don’t know if I need to add a port forward for both IPv4 and IPv6. Also, the settings I have to work with do not match the settings you/the documentation mention.
I have to enter protocol yupe, WLAN and LAN but neither give me an input box, only the option to select something, see the screen grab. If I select Custom at the bottom it states that port 55000 is out of range.
Thanks for the screenshots! I would test disabling IVP6 if possible.
For the second screenshot, select ‘Full Bridge’ and restart the modem. From there, open Arc>Settings and select ‘Restart Roon Arc’. We may not have to add an additional IVP4 port based on the UPnP settings you shared earlier in the thread.
Let me know how the above goes, and thank you for your continued patience as we hash this out
The bridge mode took down my WiFi network so I had to factory reset the Gateway which now shows I can connect Roon Arc. This is the second time I factory reset and Arc connected properly. Not sure what changes to cause it to go down.
It may be best to try and strip down and simplify your network setup as much as possible and test things one step at a time.
Which of the two functions as your primary router? If possible, can you better describe your system setup? I would connect your roon core directly to your primary router, and remove all other networking gear to test.
There seems to be something with your Gateway switch that is reverting the rules you’ve set to allow arc to function properly. Are you able to temporarily remove this switch for your setup and test from there?
Well, it’s been 10 days since I moved my Roon Core into the room where my networking panel and modem are. I plugged it directly into the Modem and haven’t had any issues since. Maybe one of the unmanaged switches in the chain was affecting things and causing the error?