[How To] - Unable to configure port forwarding

[Tjacoustic]

I received the following message when I am setting my Roon ARC. Can anyone help?
[remarks: I changed the IP to “x” for privacy reason.]

{
“connectivity”: {“status”:“NetworkError”,“status_code”:502,“error”:“error: Error: connect EHOSTUNREACH xxx.xx.xx.xx:55002, response code: undefined, body: undefined”},
“external_ip”: {“actual_external_ip”:“xxx.xx.xx.xx”,“router_external_ip”:null},
“natpmp_autoconfig”: {“server_ip”:“xx.x.x.x”,“found_natpmp”:true},
“upnp_autoconfig”: {“status”:“NotFound”}
}

[connor (Connor Schake)]

Hi @Tjacoustic,

Have you seen our Help Center article on port forwarding? You can read it here: https://help.roonlabs.com/portal/en/kb/articles/arc-port-forwarding#Troubleshooting_Automatic_Configuration

If that doesn’t help illuminate your issue or resolve it, please let me know - we’ll be watching for your response and will follow up with additional steps there.