[How To] - Unable to use UPnP autoconfig

[Donald_Gaudoin]

Using Roon Nucleus and wanting to use Roon ARC.

Auto config did not work and gave the following:

{
“connectivity”: {“status”:“NetworkError”,“status_code”:502,“error”:“error: Error: connect EHOSTUNREACH 45.80.XXX.XXX:XXXX, response code: undefined, body: undefined”},
“external_ip”: {“actual_external_ip”:“45.80.XXX.XXX”,“router_external_ip”:null},
“natpmp_autoconfig”: {“status”:“NotFound”},
“upnp_autoconfig”: {“server_ip”:“192.168.0.1”,“found_upnp”:true,“error”:“<?xml version=\"1.0\"?>\n <s:Envelope xmlns:s="http://schemas.xmlsoap.org/soap/envelope/\” s:encodingStyle="http://schemas.xmlsoap.org/soap/encoding/\“>\n<s:Body>\n<s:Fault>\ns:Client\nUPnPError\n\n<UPnPError xmlns="urn:schemas-upnp-org:control-1-0">\n403\nNot available Action\n\n\n</s:Fault>\n</s:Body>\n</s:Envelope>”}
}

Any ideas?

Thanks

Don

[Jim_F (Pragmatic Minimalist - "Less Is More" -)]

Port forwarding…you’ll have to do manually if auto did not work.

[noris]

Hi @Donald_Gaudoin ,

The error you posted indicates that port forwarding cannot be auto-configured and must be done manually.

Typically, errors like the one you see can be caused by a misconfigured Port Forwarding setting, if you are not seeing Ready listed in Roon Settings -> Roon ARC, please look over this guide before proceeding.

If you have reviewed this guide and still have not resolved the issue, can you provide the following details about your network setup to help expedite troubleshooting?

1. Who is your internet service provider?

2. Please list the make and model of your modem and router?

3. Do you have any additional network hardware, like additional routers or managed switches?

4. Does your network have any VPNs, proxy servers, or enterprise-grade security?

5. What machine are you using as a Roon Core, and how is it connected to the internet?

Thanks!