Do you know why I can not add library. Is that systemic error or temporary problem?
I just added it so it might be a temporary or regional issue. Iโm in the US.
Itโs Roonโs โpopโ filter!
๋น์ ๋ค์ ๋ต๋ณ์ด๋ ํด๋ช ๋ ์๋, ์ ๋ง ํ์ง ์๋น์ค๋ฅผ ์ด์ํ๊ณ ์์ต๋๋ค.
I would post in the support area.
In order for Roonโs @support team to better assist you, please provide a brief description of your current setup using this link as a guide.
Make sure to describe your network configuration/topology, including any networking hardware currently in use, so they can have a clear understanding of how your devices are communicating.
Hi @Jungil_Han,
I confirmed that things are working okay on my end when trying to add this album. Can you clarify a couple things for me?
- Is this the only album this is happening for?
- Are you able to play this album okay?
- Are you receiving any error messages?
Via Google Translate
์ด ์จ๋ฒ์ ์ถ๊ฐํ๋ ค๊ณ ํ ๋ ๋ฌธ์ ๊ฐ์๋ ๊ฒ์ผ๋ก ํ์ธ๋์์ต๋๋ค. ๋๋ฅผ ์ํด ๋ช ๊ฐ์ง๋ฅผ ๋ช ํํ ํ ์ ์์ต๋๊น?
- ์ด๊ฒ ์ด๋ฒ ์จ๋ฒ๋ฟ์ธ๊ฐ์?
- ์ด ์จ๋ฒ์ ์ ์ฌ์ํ ์ ์์ต๋๊น?
- ์ค๋ฅ ๋ฉ์์ง๊ฐ ํ์๋ฉ๋๊น?
not only this album but every album that I add newly
message say โadding this album is taking longer than normal. Roon will keep trying in the background.โ
but that did not work every time. Do you think this is a problem with my system or network again?
the problem that occurred last time still occurs, but how the problem increasing?
- Is this the only album this is happening for? not only this album but every album that Iโd like to add
- Are you able to play this album okay? Yes playing album dose not have a problem
- Are you receiving any error messages? that I showed
please excuse me again.
thank
์ด๊ฑด๋ ๋ญ ์ ๋ฐํ ๊ฐ์๋ฆฌ์ธ๊ฐ ์ถ๋ค. ๋จ์ง ์จ๋ฒ์ ๋งํน์ ํ๋๋ฐ ๋ช ์๊ฐ์ ์จ์ผํ๋ค๊ณ ?
From Google translate -
โI think itโs also a nasty dog โโsound. How many hours should I spend just marking the album?โ
Hi @Jungil_Han,
Typically this error means that Roon is having trouble communicating with TIDAL to add this album as a favorite on TIDALโs side. Thereโs a couple thing that could lead to this issue occurring, so to narrow this down, Iโd like to propose a test.
If you go into the TIDAL app and favorite one of these albums, if you come back to Roon and sync with TIDAL do you see the album in your Roon library?
When I was young, there was a black and white television in my house. Sometimes, when the television was cracking, I could touch the antenna on the back, or if it still didnโt work, it would improve if I hit the TV a few times.
Roonlabs wanted to add a lot of features, so I donโt know if there are necessarily many bugs.
But what makes me more uncomfortable than that is how managers deal with the error.
Although the errors I appeal to repeatedly occur to multiple users, the company responds as if these errors only occurred to me. Unfortunately I can read and speak English, but Iโm not as good as my native language. So the reading speed is slow, and at first glance, it is not easy to search on the forum because it is not easy to read. So maybe you are using Roon a little more inconveniently than others.
If there is such an error, I would like to organize it and make FAQs a little better. Donโt blame the network for the userโs system. It would be better to supplement more people and provide quick service.
Currently, it is the first place company to manage sound sources, but can you continue to maintain that position in the future?
If the TV doesnโt come out well, just hit anywhere with the right power and it will come out well.
Do not say, โWhat does your TV look like? Beat it 3 times with 30N 5cm above the bottom of the TV.โ
If you go into the TIDAL app and favorite one of these albums, if you come back to Roon and sync with TIDAL do you see the album in your Roon library?
My answer " It work well"
Hi @Jungil_Han,
I appreciate the feedback here.
This tells us two things:
- You can sync with TIDAL
- Thereโs no problem adding content in TIDAL
So something is causing specifically the addition of content in Roon. Understanding this, Iโd like to have the team take a closer look at one of these incidents when it occurs. Hereโs what Iโm hoping you can do:
- Try to add an album to your library in Roon
- Make a note of the time that you try to add the album, as well as the name of the album
- Respond here with that time and album name
After this Iโll enable diagnostics and have the team take a look.
Thanks!
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