I can’t log in my account

[dong-hyuk_yang]

I have an issue logging in. [personal information removed by support]

I have two computers: one that I have been using(mac mini) and a brand new computer I recently purchased(imac pro). I transferred (backup and restore) everything from my old computer to the new computer. Now, I am able to log in in my old computer using the newly created password. But when I attempt to log in in my new computer, it does not work. (The wheel keeps turning without logging me in.) Do you have any idea why this is happening?

@support

[dylan (Dylan Caudill)]

Thanks for reaching out, @dong-hyuk_yang.

Can you describe how you transferred everything from your old machine to your new one? Did you use something like Apple’s Migration Assistant, or did you install a fresh copy of Roon and restore a Roon backup?

Thanks,
Dylan