I can’t play more than 15-30 seconds of anything from Qobuz, Tidal, OR my local library

[Jess_Boerner]

Same issue here. What the heck is going on at Roon Labs??

I can’t play more than 15-30 seconds of anything from Qobuz, Tidal, OR my local library. ROCK on a NUC8, gigabit all the way to the ISP. My local library lives on SSDs. Please don’t tell me I have connectivity problems, I don’t. Everything plays fine (streaming or local) through my BluOS hardware, or my phone, or my computer. Come on.

Is there any way to downgrade a ROCK?

How does Roon expect folks to spend thousands on compatible hardware and licensing, and provide such unreliable software on their end of the deal? It does not inspire confidence that the best workaround for Roon’s memory leaks is a daily restart, which has apparently stopped helping.

[mjw (Here I am with a brain the size of a planet and they ask me to pick up a piece of paper. Call that job satisfaction? I don't.)]

Welcome to the Roon community, @Jess_Boerner.

We’d be grateful if you didn’t piggyback another user’s support thread, thanks.

To receive appropriate help, it would be really helpful if you could complete the template provided below. Please be sure to include details of your core, network, storage location of your media files, and any messages displayed by Roon. Thank you.

Roon Core Machine

<!‐-Include your operating system and machine info (Model, CPU, RAM)-‐>
<!‐-Write below this line-‐>

Networking Gear & Setup Details

<!‐-Your network gear (model of routers/switches) and if on Wi-Fi/Ethernet, are you using VPN-‐>
<!‐-Write below this line-‐>

Connected Audio Devices

<!‐-Specify what devices you’re using and their connection types, like USB/HDMI/Chromecast, etc.)-‐>
<!‐-Write below this line-‐>

Number of Tracks in Library

<!‐-Tell us how large your music library is, e.g. “30,000 tracks”-‐>
<!‐-Write below this line-‐>

Description of Issue

<!-‐Tell us about the problem you’re having in as much detail as possible. Screenshots are always appreciated!-‐>
<!‐-Write below this line-‐>

Including these details in your first post helps resolve your issues faster.

[benjamin]

Hey @Jess_Boerner,

Ben with the support team here, thanks for writing in and my apologies for the delay in getting to your thread!

I wanted to check in on your issue, and see if you were still experiencing playback issues across your system?

If so, please take note of the date, time and track playing the next time you experience this issue. We’ll be able to pull core diagnostics and take a closer look.

I’d give both your core and router a hard reboot before anything else. Thanks!